About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

155 ratings and 131 comments received in the last 90 days.

03 June 2026

The whole process went very smoothly, every step was explained and all staff were very friendly

03 June 2026

Excellent customer care and communication

31 May 2026

Fern was amazing from start to finish. She's so personable and friendly I felt so at ease with her. There was no high pressure sales pitch, but her knowledge of the range and what would suit me shone out.

29 May 2026

No communication from the garage after I had ordered the car. I rang one week before my lease ended and they realised nobody had been in touch at all.

29 May 2026

Everything went as planned, communication was good , kind and helpful staff.

23 May 2026

Great experience start to finish. Complicated transaction as the car is disabled tax class, VAT free and has adaptations. Atlanta Crane was just brilliant, great comms, professional and efficient

21 May 2026

Great service from start to finish

17 May 2026

Customer service was very good. Fern understood really clearly what I was looking for in a car and sold me a brilliant car. At the handover she explained all the features on the car very well and her after sales service was good.

15 May 2026

Loyds Newcastle did a great job

08 May 2026

Configured the car I wanted and help was always there

See all reviews

03 May 2026

From start to finish the service was perfect. The sales team at the Newcastle dealership were very attentive and professional and made sure to listen to what I wanted before helping me select the right car.

03 May 2026

From day one the staff were very friendly and. Atlanta helped me at the Mini centre and as be there on my phone and answering when I've needed help . Lovely young lady.

03 May 2026

This is our third mini and the second from Lloyd Newcastle. They're great to deal with. Friendly, informative and helpful.

28 April 2026

Some confusion in ordering of car resulting in 3 orders and 2 needing cancelling, believe it was computer error

28 April 2026

Completely satisfied....I was kept informed of when my car would arrive and was guided through the process by Mark , who answered all my many questions ......I would recommend him and the team at mini to everyone. 5 stars

22 April 2026

Service was great but IT issues caused delays, which were out of the staffs control

22 April 2026

Listened to my needs and adapted plans to keep the car until i had sold my old one Loved having the special treatment with car under sheet Nice of the manger to say hello

15 April 2026

Harry and Jordan both very helpful and kept me informed throughout the whole process

08 April 2026

All very straightforward

08 April 2026

My mini was delivered a week earlier than expected so I was very happy. Lee White was extremely helpful throughout the process of taking delivery of my Mini. He was very helpful and patient will ALL of my questions.

08 April 2026

The service at Lloyds Newcastle on barrack road was amazing! Mark Bowman and Ian Burrows were incredible at keeping me updated, and guiding me through my new mini countryman order!!

05 April 2026

Felt there was not much flexibility in collection

05 April 2026

Very good customer service

03 April 2026

Excellent throughout! From test drive to picking up my Mini the centre were amazing! Atlanta who dealt with me was incredible with keeping me updated and answering all my questions immediately. Other staff were also top level with helping too!

03 April 2026

A very efficient service from start to finish

02 April 2026

Our sales contact, Lee White, took the greatest care of us from the moment we met him.

31 March 2026

Brilliant customer service from Atlanta and Lori as always. Look after me so well!

29 March 2026

Smooth process, quicker delivery than expected.

27 March 2026

Service exceptional from Mark went above and beyond and made it enjoyable

27 March 2026

very easy

26 March 2026

Excellent service and knowledge by member of staff. Atlanta Crane went over and above. Went the extra mile

26 March 2026

The service I was provided by Lee was great and everything was explained clearly to me. I was shocked at how quick my new car was ready to collect which was amazing as I was told the lead time was going to be longer than it was so that was exciting!

26 March 2026

Brilliant experience from start to finish.

24 March 2026

Harry was very patient with my wife and I and was always available to answer and queries, even after the sale. We did not feel presurised in any way and overall he was extremely professional.

22 March 2026

Fern was smart, professional, knowledgeable and made me feel at ease . If she was unsure of anything she asked a superior. When I collected my car every part of the car was explained to me . She was a star and I would recommend her to my friends.

13 March 2026

Great service. Good pricing. No hard sell

11 March 2026

Excellent service from the moment I made my enquiry with Mark to the day I collected my wife's new Mini Mark could not have been more helpful

04 June 2026

03 June 2026

Staff are all helpful and friendly but the work was carried out as agreed. Beth in reception is excellent with customer care.

01 June 2026

You guys are amazing so so helpful

01 June 2026

Very professional

01 June 2026

Reception staff very courteous. Repair was done but sensor hadn't been reset so warning light was still on and I had to wait another 35 minutes to get this done. Just a shame this wasn't checked before collection .

31 May 2026

Loveky friendly staff . Great to have a little mini service at 1 year

31 May 2026

I was asked to bring the car in for a wash and clean, the car was not washed at all! Pointless exercise

31 May 2026

Booked in quickly, great communication on problem and costing. Work is always done quickly and I'm confident is done to a high spec. Always offer me tea or coffee ??. Great friendly service.

31 May 2026

Always a good experience very helpful staff

30 May 2026

Communication good Process as Promised

See all reviews

30 May 2026

Good friendly service- took a long time to replace my tyre but that was due to a workshop equipment issue that was just unfortunate!

29 May 2026

On time and well looked after.

28 May 2026

Centre clean & tidy But there a lot longer than I expected 45 minutes more !

28 May 2026

Great polite experience

28 May 2026

Wait to collect took it from total satisfaction

28 May 2026

Always friendly and willing to help

28 May 2026

Always great service, staff are very polite and helpful

27 May 2026

Very efficient from initial contact to end of service.

27 May 2026

Advice and information about the job was excellent.

27 May 2026

Overall excellent experience

24 May 2026

Good service, allowing me to wait for my MOT to be done and provided drinks.

24 May 2026

Very good service

24 May 2026

The service was excellent. My car key was broken, and the team replaced it with a brand new one quickly. Great experience!

24 May 2026

Easy to book in and efficient

23 May 2026

Everything sorted with ease, excellent customer values

22 May 2026

Curious, professional and knowledgeable Jordon who listened to what we wanted

22 May 2026

Prompt service and welcoming girl at the desk

20 May 2026

I was really happy with the service I received.

20 May 2026

Work was conducted in good time

20 May 2026

Lee White and his team were exemplary in their conduct throughout the buying process.

16 May 2026

Quick friendly service

14 May 2026

Easy to book car in, excellent service from reception, kept informed of progress

13 May 2026

Staff polite and really helpful

13 May 2026

ready on time for me on arrival and finished appropriately

12 May 2026

First class service. From booking my appointment over the phone, through to the completion of the service was excellent.

12 May 2026

They get with the job ,good service

12 May 2026

Very attentive and helpful

11 May 2026

Excellent customer service, Beth was amazing kept me updated on a regular basis.

11 May 2026

Great friendly service

09 May 2026

Good customer service

07 May 2026

No issues with work done to brakes or service. However I had to return the car on another day to have the car's electronic service log updated as this was incorrectly set / incomplete when I picked up the car.

07 May 2026

Very efficient service

07 May 2026

Smooth and easy process from start to finish

07 May 2026

The work was great the price quoted when booking in was wrong but this was rectified when i took the car in on the day

06 May 2026

Seamless process throughout. Efficient and everything was done with ease.

06 May 2026

good communication and making sure everything was done

04 May 2026

Very smooth. Like car clean service.

04 May 2026

Great service always kind and professional

04 May 2026

Great service

03 May 2026

You just simply cannot beat the customer service

02 May 2026

Excellent service

01 May 2026

Great reception greeting Looked after & made feel comfortable Well done team

30 April 2026

I asked how long it would take to sort the car & was told approximately 90 mins. It was almost 3hrs by the time I received my car keys. I was very disappointed as I had to then rush to my afternoon appt !!

27 April 2026

Customer service on the day was great. Just a slight misunderstanding at time of booking but sorted on the actual day.

27 April 2026

Fitted a new tyre.

26 April 2026

1st service oil and filter change done, all good but very expensive for a simple service.

23 April 2026

The not was carried out swiftly and professionally

22 April 2026

Great service from the team

22 April 2026

Excellent service from start to finish

21 April 2026

There were no problems.

21 April 2026

Fabulous service and fantastically helpful staff

18 April 2026

Good

18 April 2026

Informed of the whole process reminder sent timings were good for me everyone so friendly polite Remembered me from when I bought the vehicle which is nice.

15 April 2026

Excellent service as always from Beth in the reception. She is extremely helpful and goes above and beyond. She even went over the road to BMW to get me a decaffeinated coffee. Amazing service!

15 April 2026

Consistently high and reliable customer care and support and, as always, was looked after and kept well informed by James Wright.

14 April 2026

Quiet expensive For a 7 years old car not a good value for money Free vac and cleaning not great standard !

13 April 2026

Swift efficient service

13 April 2026

Efficient ,professional and customer friendly service

13 April 2026

Excellent service from Newcastle BMW. James and Michael on the service team are very helpful

12 April 2026

Service desk kept me updated at all times & dealt with the issue with my car quicker than expected, staff member James was very helpful

11 April 2026

Nothing seemed to go wrong with a team of people who were keen to impress me.

05 April 2026

Service, comfort, kept informed , excellent quality overall

05 April 2026

Long wait. Terrible choice if music in showroom

04 April 2026

My car was not washed very well

01 April 2026

Cane to collect car and diagnosis not fully done has to leave car again

31 March 2026

Good customer service from start to finish, dealt with Fern, Newcastle Branch, very helpful, efficient and nothing was too much trouble

Response from Lloyd Newcastle

Thank you for your continued loyalty and Five Star rating. I am pleased Fern looked after you so well, I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

29 March 2026

Best after sales ever encountered. Nothing was a problem.

Response from Lloyd Newcastle

Thank you for your feedback. I am pleased the Sales Team provided you with the best sales you have ever encountered. I am however sorry that the service you received from our After-sales team fell short from our usual high standards. I know our Service Manager has made contact to discuss your feedback further. I sincerely apologise for the issues experienced, and hope we are able to rebuild our relationship back to a positive in the future. Regards, David Stuart - Head of Business

29 March 2026

Waited 3 hours 24/3/26 while my Mini was serviced and was assured when I left that all the screen messages had been dealt with and everything had been checked. Unfortunately, this was untrue & messages remained, returned 26/3/26 & had a 2 hour wait.

Response from Lloyd Newcastle

Thank you for your feedback regarding your recent visit. Please accept my apologies that your visit did not live up to our usual high standards. Our Assistant Service Manager Sarah has tried to make contact with you directly however has so far been unsuccessful, she will try again to reach out to you. Regards, David Stuart - Head of Business

29 March 2026

work done was satisfactory however I waited for vehicle and it took much longer than i thought.

Response from Lloyd Newcastle

Thank you for your feedback. I am pleased the work completed met your expectations, although I sincerely apologise for the delay. I¿ve shared your feedback with the team so we can refine our process and ensure a more efficient experience in the future. Regards, David Stuart - Head of Business

28 March 2026

very helpful to get collection and return 100 per cent satisfied

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

28 March 2026

Everything went perfect. There was a slight problem with a repair to my mini, but it was explained it was sorted and explained to me. I knew exactly the timeline for the repair.

Response from Lloyd Newcastle

Thank you for your feedback and Five Star rating. I am pleased the team were able to resolve the issue on the day. Thank you for your patience. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

27 March 2026

Helpful, friendly informative staff

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found the team to be helpful, friendly and informative. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

26 March 2026

Easy booking and prompt service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found our booking process easy and a prompt service once you were on site with your MINI. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

25 March 2026

Very satisfied Lovely customer service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars, it is much appreciated. I am pleased the team looked after you so well during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

25 March 2026

Great service as always from Lloyd MINI. Timely, pleasant team and kept me informed at all times

Response from Lloyd Newcastle

Thank you for your continued loyalty and Five Star rating. I am pleased your visit went well and you found the team to be pleasant and informative. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

23 March 2026

First time right no issues or unexpected issues, car under warrenty everything was very stright forward

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased your visit went well and there was no unexpected issues. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

23 March 2026

I appreciate the professional and efficient service received.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found the team to be professional and efficient during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

22 March 2026

Efficient service, helpful professional staff

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be helpful, efficient and professional during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

21 March 2026

Fast efficient friendly service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased the team offered a fast, efficient and friendly service. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

19 March 2026

Very helpful and collected and retuned the car to me. Kept me up to date with everything

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team helpful and that you were able to take advantage of our Collection and Delivery Service. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

17 March 2026

Very professional but also very friendly staff

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be professional and friendly during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

16 March 2026

trim missing from window edge emailed sales and part ordered and fitted within 10 days very pleased with company but mini should have noticed this in factory

Response from Lloyd Newcastle

Thank you for providing us with Five Stars. Please accept my apologies that the trim was missing from the window edge, I am however pleased that this was resolved to your satisfaction in a timely manner. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

14 March 2026

As usual a fantastic service from the team at Lloyd Mini Newcastle. From check in to collection everything is 10 out of 10. Beth on reception is fab she's so helpful and friendly and always goes over and above.

Response from Lloyd Newcastle

Thank you for your wonderful feedback and Five Star rating. I am pleased Beth always looks after you so well during your visits and I know she will be delighted with this personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

12 March 2026

Still my favourite garage after nearly 50 years of car ownership

Response from Lloyd Newcastle

Thank you for your glowing feedback. I am pleased Beth and the team continue to look after you with professionalism and yet a friendly manner whenever you visit. I know Beth will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Lloyd Newcastle.

Address

Barrack Road, Newcastle Upon Tyne, NE2 4LE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01912831800

Map

Areas served

Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe

View map

Address

Barrack Road, Newcastle Upon Tyne, NE2 4LE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 16:00
Sun:CLOSED

Phone

01912831800

Map

Areas served

Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe

View map