OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
84 ratings and 38 comments received in the last 90 days.
03 June 2022
Great
24 May 2022
Ian made the process easy & straight forward. He kept in touch throughout the process. His customer service is second to none. I really genuine young man I would recommend him to anyone.
05 May 2022
Once it was confirmed the delivery date would slip from 18 March because of production issues at Mini Oxford, I received weekly emails reporting progress and agreeing the new date, which allowed me to plan around the new date.
24 April 2022
My journey was extremely good - from start to finish
21 April 2022
I had issues with my car being delayed, however the staff at MINI were fantastic and they provided me with a company car until my car arrived.
14 June 2022
Very good overall service received at Lloyd Newcastle MINI
09 June 2022
The car had its first MOT & all work done was explained before & afterwards
30 May 2022
I didn't know exactly what service was needed so they found out and told me. The fault that was registering on my car turned out to be a faulty sensor and so much cheaper to repair.
28 May 2022
Carried out instructions as requested
27 May 2022
Al work carried out at agreed time and price
27 May 2022
Had to wait longer than anticipated, however were comfortably accommodated within showroom with plenty of beverages on offer.
26 May 2022
Excellent customer service from your team
22 May 2022
Comfortable seating area with refreshments while waiting for my mini to be ready . Kept up to date on progress without having to ask.
19 May 2022
Simply great service
17 May 2022
All items agreed undertaken
10 June 2022
Delivered when sale person said it would be no problems at all