SERVICE

5.0

NEW CAR SALES

5.0

146 ratings and 94 comments received in the last 90 days.

12 July 2025

Brett was excellent throughout.

25 June 2025

Excellent customer service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

22 June 2025

Previous answer says it all

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the Service you received as 10/10, it is much appreciated. Regards, David Stuart - Head of Business

17 June 2025

We were unclear as to what we needed and Lee was patient to talk through the options

Response from Lloyd Newcastle

Thank you for your Five Star rating. I am pleased Lee was able to talk through your options during the purchase of your new MINI. Regards, David Stuart - Head of Business

10 June 2025

Extremely pleasant and knowledgeable agent - great interpersonal skills.

Response from Lloyd Newcastle

Thank you for your Five Star rating. I am pleased you found the team pleasant and knowledgeable. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

29 May 2025

Excellent Kept up to date, very clear and timely

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. Regards, David Stuart - Head of Business

28 May 2025

My salesman Lee was very helpful and very nice to deal with

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service Lee provided as 10/10, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

24 May 2025

Everyone was really friendly and helpful. Found them to be a great team.

Response from Lloyd Newcastle

Thank you for your positive feedback and Five Star rating. I am pleased you found the team to be friendly and helpful during the purchase of your new MINI. We wish you many happy motoring miles and look forward to seeing you in the future. Regards, David Stuart - Head of Business

19 May 2025

Everything explained.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars. I am pleased the team explained everything thoroughly during the selection and purchase of your new MINI. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

15 May 2025

Atlanta Crane could not have been more helpful. She showed me the controls and connected my phone to the car for me and added my favourite radio station

Response from Lloyd Newcastle

Thank you for your wonderful comments and Five Star rating. I am pleased Atlanta looked after you so well during the purchase of your new MINI, I know she will be delighted with her personal mention. We wish you many happy motoring miles, Regards, David Stuart - Head of Business

13 July 2025

The servicing operation was well planned and executed to schedule with the minimum of fuss. The booking in staff and service team are to be congratulated on a job well done.

13 July 2025

Always very good personal service provided, friendly efficient staff.

09 July 2025

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Response from Lloyd Newcastle

Thank you for your Five Star review, it is much appreciated. Regards, David Stuart - Head of Business

09 July 2025

Can't fault the service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars for your recent visit, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

09 July 2025

Emily continually strived to provide the best service. She was always peasant with a smile on her face. I really admire her patience and diligence, putting the customer first.

Response from Lloyd Newcastle

Thank you for your Five Star review. I am pleased Emily looked after you so well during your recent visit, she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

08 July 2025

The service adviser, Beth was extremely helpful throughout the process which included receiving the car from the RAC and liaising with me concerning the repairs required

Response from Lloyd Newcastle

Thank you for your providing us with Five Stars and rating the service you received from Beth as 10/10, she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of business

08 July 2025

The team are great. Great service at the booking in desk I think I was met by Beth any. Every time I visit its lovely to be greeted by Peter. He is a lovely man and Great asset to the branch.

Response from Lloyd Newcastle

Thank you for your kind feedback and Five Star rating. I am pleased both Peter and Beth looked after you so well during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

07 July 2025

If it had another star, I would give it. Every time I visit I'm welcomed like I'm a star. The customer service from Peter (who sold me both my cars) and Beth at the service desk bends over backwards to help every visit she's a super star!

Response from Lloyd Newcastle

Thank you for your wonderful feedback and for your continued loyalty! I am pleased both Beth & Peter looked after you so well on your recent visit. We look forward to seeing you again soon. Regards, David Stuart - Head of Business

06 July 2025

Each time I have had dealings with Mini I have been completely satisfied with the outcome/ results.

Response from Lloyd Newcastle

Thank you for your Five Star review, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

03 July 2025

Issues was located and fixed within the agreed time frame.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the Service you received as 10/10. I am pleased your visit went well. Regards, David Stuart - Head of Business

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