OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
160 ratings and 101 comments received in the last 90 days.
29 May 2025
Excellent Kept up to date, very clear and timely
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
28 May 2025
My salesman Lee was very helpful and very nice to deal with
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service Lee provided as 10/10, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
24 May 2025
Everyone was really friendly and helpful. Found them to be a great team.
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating. I am pleased you found the team to be friendly and helpful during the purchase of your new MINI. We wish you many happy motoring miles and look forward to seeing you in the future. Regards, David Stuart - Head of Business
19 May 2025
Everything explained.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars. I am pleased the team explained everything thoroughly during the selection and purchase of your new MINI. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
15 May 2025
Atlanta Crane could not have been more helpful. She showed me the controls and connected my phone to the car for me and added my favourite radio station
Response from Lloyd Newcastle
Thank you for your wonderful comments and Five Star rating. I am pleased Atlanta looked after you so well during the purchase of your new MINI, I know she will be delighted with her personal mention. We wish you many happy motoring miles, Regards, David Stuart - Head of Business
06 May 2025
Process explained well and clarifications of things was helpful as not bought a car from new before.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars. I am pleased the team explained the processes for buying a brand new car and were able to clarify where needed. Enjoy your new MINI and we wish you many happy motoring miles. Regards, David Stuart - Head of Business
04 May 2025
Everything was great.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 May 2025
I had many questions along the way and Brett responded efficiently.
Response from Lloyd Newcastle
Thank you for your positive comments and Five Star rating. I am pleased Brett was able to answer all of your questions during the selection and purchase of your new MINI. He know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 April 2025
Atlanta and all her team were so helpful, friendly and communicative from my first visit to driving away in my new mini. I love my car and can't thank them enough for all their help and kindness in the process
Response from Lloyd Newcastle
Thank you for your wonderful feedback and Five Star rating. I am pleased Atlanta and the team looked after you so well during the purchase of your new MINI. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 June 2025
Very friendly sales staff
10 June 2025
Work carried out within timescale requested. Professional welcome by staff with explanation of what the job entailed. Very pleasant indeed.
10 June 2025
Smooth process. Dealt with efficiently and professionally.
09 June 2025
Couldn't fault the service
08 June 2025
Kept me informed, picked up my car and returned it. Sent me a video of my tyre's which had deteriorated.
07 June 2025
As anobe
06 June 2025
From start to finish I was Very satisfied with my service.. I had a query regarding end of warranty and Jamie personally rang me to go through this, explaining and reassuring me. He rang again to follow up which I was very appreciative of.
05 June 2025
Great service every time
04 June 2025
James has helped me with an ongoing mini issue and has kept me in the loop. `You can tell James cares about all customers.
04 June 2025
As above
10 June 2025
Extremely pleasant and knowledgeable agent - great interpersonal skills.