OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
146 ratings and 94 comments received in the last 90 days.
25 June 2025
Excellent customer service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
22 June 2025
Previous answer says it all
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the Service you received as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
17 June 2025
We were unclear as to what we needed and Lee was patient to talk through the options
Response from Lloyd Newcastle
Thank you for your Five Star rating. I am pleased Lee was able to talk through your options during the purchase of your new MINI. Regards, David Stuart - Head of Business
10 June 2025
Extremely pleasant and knowledgeable agent - great interpersonal skills.
Response from Lloyd Newcastle
Thank you for your Five Star rating. I am pleased you found the team pleasant and knowledgeable. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
29 May 2025
Excellent Kept up to date, very clear and timely
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
28 May 2025
My salesman Lee was very helpful and very nice to deal with
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service Lee provided as 10/10, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
24 May 2025
Everyone was really friendly and helpful. Found them to be a great team.
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating. I am pleased you found the team to be friendly and helpful during the purchase of your new MINI. We wish you many happy motoring miles and look forward to seeing you in the future. Regards, David Stuart - Head of Business
19 May 2025
Everything explained.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars. I am pleased the team explained everything thoroughly during the selection and purchase of your new MINI. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
15 May 2025
Atlanta Crane could not have been more helpful. She showed me the controls and connected my phone to the car for me and added my favourite radio station
Response from Lloyd Newcastle
Thank you for your wonderful comments and Five Star rating. I am pleased Atlanta looked after you so well during the purchase of your new MINI, I know she will be delighted with her personal mention. We wish you many happy motoring miles, Regards, David Stuart - Head of Business
13 July 2025
The servicing operation was well planned and executed to schedule with the minimum of fuss. The booking in staff and service team are to be congratulated on a job well done.
13 July 2025
Always very good personal service provided, friendly efficient staff.
09 July 2025
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Response from Lloyd Newcastle
Thank you for your Five Star review, it is much appreciated. Regards, David Stuart - Head of Business
09 July 2025
Can't fault the service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars for your recent visit, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 July 2025
Emily continually strived to provide the best service. She was always peasant with a smile on her face. I really admire her patience and diligence, putting the customer first.
Response from Lloyd Newcastle
Thank you for your Five Star review. I am pleased Emily looked after you so well during your recent visit, she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 July 2025
The service adviser, Beth was extremely helpful throughout the process which included receiving the car from the RAC and liaising with me concerning the repairs required
Response from Lloyd Newcastle
Thank you for your providing us with Five Stars and rating the service you received from Beth as 10/10, she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of business
08 July 2025
The team are great. Great service at the booking in desk I think I was met by Beth any. Every time I visit its lovely to be greeted by Peter. He is a lovely man and Great asset to the branch.
Response from Lloyd Newcastle
Thank you for your kind feedback and Five Star rating. I am pleased both Peter and Beth looked after you so well during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 July 2025
If it had another star, I would give it. Every time I visit I'm welcomed like I'm a star. The customer service from Peter (who sold me both my cars) and Beth at the service desk bends over backwards to help every visit she's a super star!
Response from Lloyd Newcastle
Thank you for your wonderful feedback and for your continued loyalty! I am pleased both Beth & Peter looked after you so well on your recent visit. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
06 July 2025
Each time I have had dealings with Mini I have been completely satisfied with the outcome/ results.
Response from Lloyd Newcastle
Thank you for your Five Star review, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 July 2025
Issues was located and fixed within the agreed time frame.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the Service you received as 10/10. I am pleased your visit went well. Regards, David Stuart - Head of Business
12 July 2025
Brett was excellent throughout.