SERVICE

5.0

NEW CAR SALES

5.0

146 ratings and 94 comments received in the last 90 days.

25 June 2025

Excellent customer service

22 June 2025

Previous answer says it all

17 June 2025

We were unclear as to what we needed and Lee was patient to talk through the options

10 June 2025

Extremely pleasant and knowledgeable agent - great interpersonal skills.

29 May 2025

Excellent Kept up to date, very clear and timely

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. Regards, David Stuart - Head of Business

28 May 2025

My salesman Lee was very helpful and very nice to deal with

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service Lee provided as 10/10, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

24 May 2025

Everyone was really friendly and helpful. Found them to be a great team.

Response from Lloyd Newcastle

Thank you for your positive feedback and Five Star rating. I am pleased you found the team to be friendly and helpful during the purchase of your new MINI. We wish you many happy motoring miles and look forward to seeing you in the future. Regards, David Stuart - Head of Business

19 May 2025

Everything explained.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars. I am pleased the team explained everything thoroughly during the selection and purchase of your new MINI. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

15 May 2025

Atlanta Crane could not have been more helpful. She showed me the controls and connected my phone to the car for me and added my favourite radio station

Response from Lloyd Newcastle

Thank you for your wonderful comments and Five Star rating. I am pleased Atlanta looked after you so well during the purchase of your new MINI, I know she will be delighted with her personal mention. We wish you many happy motoring miles, Regards, David Stuart - Head of Business

06 May 2025

Process explained well and clarifications of things was helpful as not bought a car from new before.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars. I am pleased the team explained the processes for buying a brand new car and were able to clarify where needed. Enjoy your new MINI and we wish you many happy motoring miles. Regards, David Stuart - Head of Business

26 June 2025

Issue was dealt with and explained well. Staff ensured support was given.

26 June 2025

Excellent service from booking in my car for its service to collecting it. Friendly and helpful staff, especially Beth, she has the best customer service skills I've ever come across in auto trade.

24 June 2025

Friendly, accommodating, kept me informed

22 June 2025

Clear information on what was carried out.

22 June 2025

Staff were very approachable, knowledgable and kind.

21 June 2025

Kind and friendly staff who talked through everything and I was given a lift home.

20 June 2025

I have had to deal with another garage for my husbands car and the service is awful- it's made me realise how exceptionally great you are In person and on the phone you always help.

20 June 2025

Amazing service, as always. Beth and James in the service desk are amazing. Super friendly and super helpful!

20 June 2025

They dealt with the problem swiftly and were very friend

19 June 2025

Competent polite staff answered queries

#