OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
146 ratings and 94 comments received in the last 90 days.
22 June 2025
Previous answer says it all
17 June 2025
We were unclear as to what we needed and Lee was patient to talk through the options
10 June 2025
Extremely pleasant and knowledgeable agent - great interpersonal skills.
29 May 2025
Excellent Kept up to date, very clear and timely
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
28 May 2025
My salesman Lee was very helpful and very nice to deal with
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service Lee provided as 10/10, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
24 May 2025
Everyone was really friendly and helpful. Found them to be a great team.
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating. I am pleased you found the team to be friendly and helpful during the purchase of your new MINI. We wish you many happy motoring miles and look forward to seeing you in the future. Regards, David Stuart - Head of Business
19 May 2025
Everything explained.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars. I am pleased the team explained everything thoroughly during the selection and purchase of your new MINI. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
15 May 2025
Atlanta Crane could not have been more helpful. She showed me the controls and connected my phone to the car for me and added my favourite radio station
Response from Lloyd Newcastle
Thank you for your wonderful comments and Five Star rating. I am pleased Atlanta looked after you so well during the purchase of your new MINI, I know she will be delighted with her personal mention. We wish you many happy motoring miles, Regards, David Stuart - Head of Business
06 May 2025
Process explained well and clarifications of things was helpful as not bought a car from new before.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars. I am pleased the team explained the processes for buying a brand new car and were able to clarify where needed. Enjoy your new MINI and we wish you many happy motoring miles. Regards, David Stuart - Head of Business
02 July 2025
fault identified and repaired quickly
02 July 2025
No where equals Lloyds.
26 June 2025
Issue was dealt with and explained well. Staff ensured support was given.
26 June 2025
Excellent service from booking in my car for its service to collecting it. Friendly and helpful staff, especially Beth, she has the best customer service skills I've ever come across in auto trade.
24 June 2025
Friendly, accommodating, kept me informed
22 June 2025
Clear information on what was carried out.
22 June 2025
Staff were very approachable, knowledgable and kind.
21 June 2025
Kind and friendly staff who talked through everything and I was given a lift home.
20 June 2025
They dealt with the problem swiftly and were very friend
20 June 2025
I have had to deal with another garage for my husbands car and the service is awful- it's made me realise how exceptionally great you are In person and on the phone you always help.
25 June 2025
Excellent customer service