About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

141 ratings and 110 comments received in the last 90 days.

19 February 2026

Helpful and knowledgeable

04 February 2026

Excellent service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

03 February 2026

Harry, our Sales Manager was attentive from start to finish. Nothing was missed and nothing was a problem.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Harry as 10/10, I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

03 February 2026

Ian Butrows at Lloyd's Newcastle was so conscientious in finding me the best solution to my decision to relinquish my Countrymsn early and, similarly, Jordan was very helpful

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Ian and Jordan as 10/10, I know they will be delighted with their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

23 January 2026

Seamless process - Lloyds staff ( Mark in Particular) very friendly and welcoming

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Mark so highly, I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

21 January 2026

Everything went smoothly and the staff were amazing

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received so highly. I am pleased your visit went smooth and you found the staff amazing. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

03 January 2026

This has been a positive and smooth experience.

Response from Lloyd Newcastle

Thank you so much for your positive feedback and Five Star rating. I am delighted you found the purchase of your new MINI to be a positive and smooth experience. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

31 December 2025

Atlanta Crane gave the best service I have experienced.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Atlanta as 10/10. I know she will be delighted with her personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

23 December 2025

Lee is excellent and very informative

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Lee as 10/10. I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

23 December 2025

The motability team at the dealership were very helpful and very informative. Only issue we have is that we only have one official Key and phones set up as 'keys' only work fully if they are high spec models with specific software.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found the Motability team helpful and informative. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

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23 December 2025

Staff very helpful from start to collection of new car

Response from Lloyd Newcastle

Thank you for your positive feedback and Star rating. I am pleased you found the staff to be helpful from start to collection of your new MINI. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

22 December 2025

This is my 5th mini from this garage. I always get a fantastic deal and feel looked after as a customer. The sales person was quite full on until they got the sale, emails, text, weekly calls messages and even a video message.

Response from Lloyd Newcastle

Thank you for your feedback and continued loyalty. I am pleased the team always look after you so well and this demonstrates how valued you are to us. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

17 December 2025

Harry was so good at communicating every step with me so I knew exactly what was happening and when!

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Harry as as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

17 December 2025

Great communication and excellent handover of mini

Response from Lloyd Newcastle

16 December 2025

Although there weren't any cars available to buy in September, Both Harry and Ian at the Newcastle branch insured I got the car I was looking for and kept me updated on its arrival. Excellent customer service as always

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Harry and Ian as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

15 December 2025

Friendly helpful staff. Able to give good advice. Kept me updated with progress of the build of my new car. When I picked up the new car ensured that I was happy with the updates from my previous model

Response from Lloyd Newcastle

11 December 2025

Lovely Staff (Harry) who explained everything very clearly and what the procedure would be. Friendly and efficient. The whole process had a lot of thought put into it to make the experience amazing.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Harry as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

10 December 2025

I found it extremely strange that the man blocked me.

Response from Lloyd Newcastle

Thank you for you feedback. I am pleased we were able to establish the IT issue fairly quickly and pleased to assure you that you are not blocked on our systems. We look forward to welcoming you back in the future. Regards, David Stuart - Head of Business

09 December 2025

Everything was explained clearly, from the technical specifications, options available to the pricing structure.

Response from Lloyd Newcastle

19 February 2026

Trouble-free MOT and I was taxied home

18 February 2026

Prompt , assistant answered all queries

18 February 2026

The technical work was completed to a high standard and the team were very polite.

17 February 2026

Overall ok - had to wait at reception for a while. Workshop staff member was a bit rude when sorting an issue out on collection.

Response from Lloyd Newcastle

Thank you for your feedback and Star rating. I am very sorry to hear that you encountered a short wait at Reception and you found a workshop team member to be rude when sorting an issue upon collection. We will certainly investigate this internally to ensure this does not happen again in the future. Regards, David Stuart - Head of Business

16 February 2026

Very professional service provided.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

16 February 2026

All paperwork ready when we arrived, James was fully aware of how far we had travelled and the awful weather conditions on the day. His thoughtfulness was much appreciated.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from James as 10/10, I know he will be delighted with his personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

16 February 2026

First class service delivered with a smiling receptionist. Excellent facilities easily located near me

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

16 February 2026

Beth was knowledgable, reassuring and incredibly helpful.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Beth as 10/10, I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

15 February 2026

Very long wait - 5 hours

Response from Lloyd Newcastle

Thank you for your feedback and Star rating. Please accept my apologies that the wait was longer than anticipated on this occasion. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

15 February 2026

Great service and good quality work completed.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

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15 February 2026

I mentioned one of my rear number plate lights was out and they said it was fine and working. But when I got home the light was t working.

Response from Lloyd Newcastle

Thank you for your Star rating and and rating the service you received from the team as 10/10. I am sincerely sorry that the issue with light on your number plate could not be faulted at the time of your visit, please do reach out if you are still experiencing an issue. Regards, David Stuart - Head of Business

15 February 2026

Easy to arrange was given an appointment within 2 days Staff very pleasant and helpful

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

13 February 2026

Beth Mclean On reception is excellent on organising all your needs.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Beth so highly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

12 February 2026

The incorrect mileage was added to the paperwork. I was told everything was OK when handed the paperwork but on closer inspection there was an advisory. Got a call a few days later advising the service was due and would we like to book in.

Response from Lloyd Newcastle

Thank you for your feedback. Please accept my apologies that your visit did not live up to our usual high standards, we will certainly share your feedback with the team to ensure this does not happen again. Regards, David Stuart - Head of Business

12 February 2026

Excellent customer focus

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

11 February 2026

Excellent quality provided by the team. Michael who booked us in ,James who looked after us and Jordan from sales.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Michael and James as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

11 February 2026

I waa contacted by Saffron in the service team to book in for the MOT. She provided dates and times and adjusted to fit arounf my working days. The reminder was extremely helpful. The service team were also very efficient.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Saffron as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

11 February 2026

Checked my car over as I thought I had a problem charging it, and found no problems so did not charge me at all

Response from Lloyd Newcastle

Thank you for providing us with Five Stars for your recent visit. I am sorry that we were unable to fault the charging issue at the time of your visit, if the issue persists, please do reach out to the team and we will of course be more than happy to investigate. Regards, David Stuart - Head of Business

10 February 2026

Early in process service reception could of been better and lack of courtesy car was disappointing . Once Sarah became involved as usual the process was ist class.

Response from Lloyd Newcastle

Thank you for feedback and Star rating. Please accept my apologies that all courtesy cars were already booked out at the time of your request. I am pleased Sarah provided you with her usual First class service. Regards, David Stuart - Head of Business

09 February 2026

Completely satisfied with the service but it took a lot longer than I expected.

Response from Lloyd Newcastle

Thank you for your Star rating. I am pleased you were completely satisfied with the service however I am sorry to hear this took longer than anticipated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

09 February 2026

Lovely staff, explained everything Went that extra mile.??

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

09 February 2026

The service I required was fulfilled

Response from Lloyd Newcastle

Thank you for providing us with Five Stars. I am pleased the service required was completed to your satisfaction. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

09 February 2026

The issue with the vehicle was dealt with promptly. I was very pleased with the help the reception staff offered, and wouldn't hesitate to contact them again if needed. 5/5.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

08 February 2026

My car was in for loads of faults on it which the main ones they could Not find. Drivers door will unlock in freezing conditions but does NOT open. Rightside passenger door opens intermittently

Response from Lloyd Newcastle

Thank you for your feedback. Please accept my apologies that the team were unable to fault some of the issues you had been experiencing, please do reach back out if they continue to persist. Regards, David Stuart - Head of Business

07 February 2026

Service was completed but complimentary wash was not performed

Response from Lloyd Newcastle

Thank you for your feedback and Star rating. Please accept my apologies that your MINI did not receive the complimentary Wash and Vacuum on this occasion, When you are next passing, please do drop in and we can carry this out for your. Regards, David Stuart - Head of Business

07 February 2026

Very professional and courteous

Response from Lloyd Newcastle

Thank you for providing us with Five Stars. I am pleased you found the team to be professional and courteous. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

06 February 2026

Excellent service. Friendly staff.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

05 February 2026

Clear efficient friendly

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

04 February 2026

I would have been completely satisfied but I was told my car had passed its mot and everything was fine. I wasn't told I had tyre issues that needed my attention. I only noticed prior to putting documents away

Response from Lloyd Newcastle

Thank you for your feedback. Please accept my apologies for the lack of communication regarding the advisories on your MOT. We will certainly use your comments to improve in the future. Regards, David Stuart - Head of Business

02 February 2026

I dropped off my car for an MOT. This cost £53. I returned to the centre to be told it had failed & that I'd need to pay an extra £130 for a diagnostic. I left, went to a local garage, who ran a diagnostic & issued the MOT for £40

Response from Lloyd Newcastle

Thank you for your feedback. I am sorry to hear that your MINI failed the MOT and that you were unhappy with the Diagnostic fees quoted. We will always be transparent with our pricing and aim to offer any discounts as and when we are able. Regards, David Stuart - Head of Business

02 February 2026

Friendly and polite service every time

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

31 January 2026

Job done and garage let me know when ready . Also sorted out invoicing AA for direct payment ( insurance claim damage by AA)

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

31 January 2026

Always excellent service from the team

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

30 January 2026

Friendly service, mot done and car cleaned.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars. I am pleased your MINI passed the MOT and you were happy with the complimentary wash and Vacuum. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

29 January 2026

Been using Mini Service for years & they've never let me down.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team so highly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

28 January 2026

On time no extra waiting around

Response from Lloyd Newcastle

Thank you for providing us with Five Stars. I am pleased all work was completed in the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

28 January 2026

Beth was great. Service super quick

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Beth as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

27 January 2026

Friendly, polite and professional

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

27 January 2026

Prompt, thorough and friendly service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

27 January 2026

Excellent service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

26 January 2026

Beth was absolutely brilliant, really friendly and organised.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Beth as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

26 January 2026

Lovely staff - car ready when they said it would be

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

25 January 2026

Friendly and knowledgeable staff who kept updated throughout the day.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

24 January 2026

On time for a wait appointment

Response from Lloyd Newcastle

Thank you for providing us with Five Star, I am pleased your visit was completed in the time scales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

23 January 2026

Excellent customer service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

22 January 2026

Reception welcoming and informative Car left in immaculate condition

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the services you received from the team as 10/10. I am so pleased you found Reception to be welcoming and information and that you were impressed with the Complimentary Wash and Vacuum. Regards, David Stuart - Head of Business

21 January 2026

Beth was a great help. Excellent customer service.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the services you received from Beth as 10/10, it is very much appreciated. Regards, David Stuart - Head of Business

21 January 2026

Fantastic customer service by Beth. You allow me to park myself at a desk and work while you service my car.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from Beth so highly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

19 January 2026

Took over a week for the car to be fixed. Disintegrated brake caliper on a car that is just over two year old is not very good!

Response from Lloyd Newcastle

Thank you for your feedback. Please accept my apologies for the length of time to complete the repair on your MINI. I am aware that there was a delay in the parts arriving to our site. We do hope to see you again in the future. Regards, David Stuart - Head of Business

19 January 2026

Efficiency,

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

19 January 2026

Friendly & efficient service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

19 January 2026

Very Friendly and kept me updated

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

19 January 2026

Efficient service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

17 January 2026

The service was done just as I expected but I had a short wait when I collected the car.

Response from Lloyd Newcastle

Thank you for your feedback and Star rating. Please accept my apologies for the short wait upon collection on your MINI. I have shared your comments with the team so we can avoid this where possible in the future. Regards, David Stuart - Head of Business

14 January 2026

Kept me informed on the phone

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

14 January 2026

Excellent service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

13 January 2026

All the staff are very friendly and approachable. They keep you aware of how things are progressing

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the services you received from the team as 10/10, it is very much appreciated. Regards, David Stuart - Head of Business

13 January 2026

Sorted my repair quickly and efficiently.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars for your recent visit. I am pleased your repair was resolved quickly and efficiently. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

12 January 2026

Other than the cost being high, everything met or exceeded expectation.

Response from Lloyd Newcastle

Thank you for your feedback and Star rating. I am pleased that we were able to meet or exceed your expectations during your visit. Regards, David Stuart - Head of Business

11 January 2026

The service department were so efficient in replacing my headlight under warranty. James kept me informed and, thanks to Ian Burrows, I was given a loan car to minimise my journeys to the garage. Thank you!

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from James and Ian as 10/10, they will both be delighted with their personal mentions. Regards, David Stuart - Head of Business

11 January 2026

It's excellent but not Perfect. Barrack Road is off the beaten track. 2 Metros and a bus to get home and bus and 2 metros to pick up your car.

Response from Lloyd Newcastle

Thank you for your feedback and Star rating. I am sorry that we are not closer to your home or the journey for you to get to us is not as direct as you would like. On your next visit please ask about our Collection and Drop Off service which may suit your needs. Regards, David Stuart - Head of Business

07 January 2026

Helpful and kept me updated

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

06 January 2026

Great customer service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

29 December 2025

Everything was completed well and quickly

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team so highly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

29 December 2025

The lady on the front desk (leaving for Canada) was excellent!

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team so highly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

23 December 2025

Everything was sorted quickly and staff were great

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

20 December 2025

Very happy with my car service

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

18 December 2025

The work was carried out efficiently and timely

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

18 December 2025

Perfect, everybody is friendly and I couldn't fault any part of my service experience

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

18 December 2025

Work was carried out promptly and my car was nice and clean when it was ready for collection

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team so highly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

17 December 2025

See earlier comment

Response from Lloyd Newcastle

Thank you for providing us with Five Stars. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

17 December 2025

Superb staff and service

15 December 2025

I am away now until 16-01-26 but will address this urgently on my return.

15 December 2025

professional friendly knowledgrable service

14 December 2025

Great service.

11 December 2025

Well treated but failure to log service from booking team to service desk team.

11 December 2025

Service desk was first class

09 December 2025

I waited 4 hours for something that likely took 15 minutes. Part of the service was a car wash and hoover, which is advertised but not carried out. Arranged to have this carried out but I cancelled as could not bear to wait hours again. Disappointed

09 December 2025

Always very helpful

07 December 2025

Easy to book a service. Availability of dates. Staff professionalism.

06 December 2025

No problem s

05 December 2025

They carried out the work and kept me informed following up on a steering issue I raised (which turns out the rack needs replacing 18 months after it last was!!)

04 December 2025

Everything was explained clearly and I could trust the work to be carried out as detailed.

03 December 2025

Smooth , from booking my car in to collecting it

02 December 2025

As above

02 December 2025

Everything carried out to the highest standard.

02 December 2025

Everything sorted including lift back home and back to site.

Response from Lloyd Newcastle

Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

01 December 2025

Job well done and to time.

01 December 2025

As above. Always exceptional service

01 December 2025

The welcome and treatment was exceptional

01 December 2025

Everything went smoothly and as promised

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Lloyd Newcastle.

Address

Barrack Road, Newcastle Upon Tyne, NE2 4LE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01912831800

Map

Areas served

Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe

View map

Address

Barrack Road, Newcastle Upon Tyne, NE2 4LE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 16:00
Sun:CLOSED

Phone

01912831800

Map

Areas served

Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe

View map