OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
131 ratings and 86 comments received in the last 90 days.
29 July 2025
Great staff, helpful with add ons that I wanted fitting
29 July 2025
As above, also Lee listened to what I wanted.
26 July 2025
Salesman (Brett Corbett) was excellent. Explained everything very clearly , listened to what I wanted and was not at all pushy. He was very friendly, easy to talk to and obviously knowledgeable and passionate. The whole purchasing process was fun!
12 July 2025
Brett was excellent throughout.
25 June 2025
Excellent customer service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
22 June 2025
Previous answer says it all
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the Service you received as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
17 June 2025
We were unclear as to what we needed and Lee was patient to talk through the options
Response from Lloyd Newcastle
Thank you for your Five Star rating. I am pleased Lee was able to talk through your options during the purchase of your new MINI. Regards, David Stuart - Head of Business
10 June 2025
Extremely pleasant and knowledgeable agent - great interpersonal skills.
Response from Lloyd Newcastle
Thank you for your Five Star rating. I am pleased you found the team pleasant and knowledgeable. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
25 August 2025
Very efficient and was able to work on my lap top in the garage whilst wairing for car
24 August 2025
Great availability of appointments. Swift completion of work.
24 August 2025
Quick and satisfying service
24 August 2025
Work completed satisfactorily, on time and courtesy car provided to enable me to leave the vehicle overnight.
23 August 2025
After querying the cost of a major service the service manager did reduce the amount by a small amount.
21 August 2025
Everyone was very nice and welcoming
19 August 2025
A warm welcome from Bethany, prompt attention, good facilities whilst I waited and kept abreast of progress.
19 August 2025
BMW Mini confirmed it was entirely at Lloyds Mini's discretion to resolve my issue. For just £50 they could have resolved it satisfactorily. Instead, I will never buy another Mini or consider one as my next car.
17 August 2025
Straightforward interaction
12 August 2025
Excellent staff attitude, helpful, cheerful, professional. Staff who look after the customer.
19 August 2025
Enjoyable buying experience!