OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
124 ratings and 92 comments received in the last 90 days.
23 December 2025
Lee is excellent and very informative
23 December 2025
Staff very helpful from start to collection of new car
22 December 2025
This is my 5th mini from this garage. I always get a fantastic deal and feel looked after as a customer. The sales person was quite full on until they got the sale, emails, text, weekly calls messages and even a video message.
17 December 2025
Harry was so good at communicating every step with me so I knew exactly what was happening and when!
17 December 2025
Great communication and excellent handover of mini
16 December 2025
Although there weren't any cars available to buy in September, Both Harry and Ian at the Newcastle branch insured I got the car I was looking for and kept me updated on its arrival. Excellent customer service as always
15 December 2025
Friendly helpful staff. Able to give good advice. Kept me updated with progress of the build of my new car. When I picked up the new car ensured that I was happy with the updates from my previous model
11 December 2025
Lovely Staff (Harry) who explained everything very clearly and what the procedure would be. Friendly and efficient. The whole process had a lot of thought put into it to make the experience amazing.
10 December 2025
I found it extremely strange that the man blocked me.
29 December 2025
The lady on the front desk (leaving for Canada) was excellent!
29 December 2025
Everything was completed well and quickly
23 December 2025
Everything was sorted quickly and staff were great
20 December 2025
Very happy with my car service
18 December 2025
The work was carried out efficiently and timely
18 December 2025
Perfect, everybody is friendly and I couldn't fault any part of my service experience
18 December 2025
Work was carried out promptly and my car was nice and clean when it was ready for collection
17 December 2025
See earlier comment
17 December 2025
Superb staff and service
15 December 2025
professional friendly knowledgrable service
FIND Lloyd Newcastle.
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:CLOSED
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
23 December 2025
The motability team at the dealership were very helpful and very informative. Only issue we have is that we only have one official Key and phones set up as 'keys' only work fully if they are high spec models with specific software.