OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
189 ratings and 144 comments received in the last 90 days.
15 September 2026
Lee White and the staff are always wonderful!
13 September 2026
The centre staff were professional and friendly. The centre was also very clean.
10 September 2026
Very fantastic customer service.
07 September 2026
Great service as always. Mark was fantastic. Very knowledgeable and helpful.
06 September 2026
The staff were very personable, polite, knowledgeable and thoroughly professional. A special mention for Harry McCluskey and Kern (apologies if I have misspelt) whom were excellent in their negotiations and handover roles respectively.
05 September 2026
Everything was just perfect
18 August 2026
There was an unexpected delay of over a week on delivery time promised - seems to be little chance for the dealership to influence that
14 August 2026
Lee was very accommodating and knowledgable
05 August 2026
Very personal touches from welcome video to collecting the car on time which has never happened with my previous dealers also going through the door to uncovering our new beautiful car
16 September 2026
Excellent service from Beth - she's on the top of her game!
16 September 2026
Professional service from receptionist
15 September 2026
The attention I received on arrival was perfect from the service reception area. I requested transport to my home and this was carried out and I was collected when my car was ready. All the staff were all very attentive and professional. Thnk you.
15 September 2026
Taylor kept me well informed throughout the repair work. Repairs appear to done well (...time will tell). Car returned clean.
14 September 2026
The drivers mat was missing and was hurriedly replaced with the one from my traded in car. I had to take back the car within a week because of tyre pressure issues. I was told it was sorted but within another week the front left tyre was flat again
13 September 2026
Fantastic experience, fabulous car! Staff were so kind, professional and helpful. Lee explained everything so that even I could understand. Follow up messages were also appreciated, making me feel I can contact them without feeling a nuisance.
13 September 2026
Everyone was so proffesional and helpful on site.
13 September 2026
Straightforward honest service and advice from Iannand Harry
13 September 2026
Easy to book service. Cost reasonable considering it was a 2 year interval
11 September 2026
I was given a reasonable time estimate of when to return. I arrived early and relaxed in the comfortable chairs and enjoyed the coffee from a decent machine. My experience of coffee from previous car showrooms hasn't been good.
FIND Lloyd Newcastle.
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:CLOSED
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
15 September 2026
A fantastic service, professional, helpful. I'm not very tech savvy, but Lee White was very patient and explained everything I needed to know. So approachable and left feeling I could contact them any time for help & support. Outstanding!