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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
146 ratings and 124 comments received in the last 90 days.
15 May 2026
Loyds Newcastle did a great job
08 May 2026
Configured the car I wanted and help was always there
03 May 2026
From day one the staff were very friendly and. Atlanta helped me at the Mini centre and as be there on my phone and answering when I've needed help . Lovely young lady.
03 May 2026
From start to finish the service was perfect. The sales team at the Newcastle dealership were very attentive and professional and made sure to listen to what I wanted before helping me select the right car.
03 May 2026
This is our third mini and the second from Lloyd Newcastle. They're great to deal with. Friendly, informative and helpful.
28 April 2026
Completely satisfied....I was kept informed of when my car would arrive and was guided through the process by Mark , who answered all my many questions ......I would recommend him and the team at mini to everyone. 5 stars
28 April 2026
Some confusion in ordering of car resulting in 3 orders and 2 needing cancelling, believe it was computer error
22 April 2026
Service was great but IT issues caused delays, which were out of the staffs control
22 April 2026
Listened to my needs and adapted plans to keep the car until i had sold my old one Loved having the special treatment with car under sheet Nice of the manger to say hello
15 April 2026
Harry and Jordan both very helpful and kept me informed throughout the whole process
08 April 2026
All very straightforward
08 April 2026
My mini was delivered a week earlier than expected so I was very happy. Lee White was extremely helpful throughout the process of taking delivery of my Mini. He was very helpful and patient will ALL of my questions.
08 April 2026
The service at Lloyds Newcastle on barrack road was amazing! Mark Bowman and Ian Burrows were incredible at keeping me updated, and guiding me through my new mini countryman order!!
05 April 2026
Very good customer service
05 April 2026
Felt there was not much flexibility in collection
03 April 2026
Excellent throughout! From test drive to picking up my Mini the centre were amazing! Atlanta who dealt with me was incredible with keeping me updated and answering all my questions immediately. Other staff were also top level with helping too!
03 April 2026
A very efficient service from start to finish
02 April 2026
Our sales contact, Lee White, took the greatest care of us from the moment we met him.
31 March 2026
Brilliant customer service from Atlanta and Lori as always. Look after me so well!
29 March 2026
Smooth process, quicker delivery than expected.
27 March 2026
Service exceptional from Mark went above and beyond and made it enjoyable
27 March 2026
very easy
26 March 2026
The service I was provided by Lee was great and everything was explained clearly to me. I was shocked at how quick my new car was ready to collect which was amazing as I was told the lead time was going to be longer than it was so that was exciting!
26 March 2026
Brilliant experience from start to finish.
26 March 2026
Excellent service and knowledge by member of staff. Atlanta Crane went over and above. Went the extra mile
24 March 2026
Harry was very patient with my wife and I and was always available to answer and queries, even after the sale. We did not feel presurised in any way and overall he was extremely professional.
22 March 2026
Fern was smart, professional, knowledgeable and made me feel at ease . If she was unsure of anything she asked a superior. When I collected my car every part of the car was explained to me . She was a star and I would recommend her to my friends.
13 March 2026
Great service. Good pricing. No hard sell
11 March 2026
Excellent service from the moment I made my enquiry with Mark to the day I collected my wife's new Mini Mark could not have been more helpful
10 March 2026
100% satisfied- excellent experience from first entering the showroom to purchase and after sales follow up. Jordan Livingstone was brilliant- none of that pushy salesman stuff I can't stand - polite,very professional and helpful at every stage.
10 March 2026
Mark Bowman was very helpful but there was a few issues first the engine bay had not been cleaned i spent over 20 minutes doing it and then we weren't told that the car was a hybrid only found out when we got the v5 six days later
09 March 2026
Staff friendly and knowledgeable . Harry was a lovely young man who did everything possible to make sure the purchase of my new and sale of my mini went without a hitch. Adam was as equally helpful and friendly.
09 March 2026
I've always bought my cars from the same garage and team, they are incredibly helpful, no pressure and a pleasure to do business with.
08 March 2026
Great service from Mark. Smooth experience
07 March 2026
Kept me updated re delivery ,always friendly,took time to show me the workings and agood test drive
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating, I am pleased the team kept you fully updated throughout the purchase of your new MINI and took time to demonstrate all features available. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 February 2026
I was kept informed throughout the process, this doesn't always happen when you're buying a new car.
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating, I am pleased the team kept you fully informed throughout the purchase of your new MINI. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 February 2026
Reception was not always manned and had to stand around waiting.
Response from Lloyd Newcastle
Thank you for your Feedback and star rating. Please accept my apologies that you encountered a short wait to be looked after upon arriving at the Centre. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 February 2026
Great service and I love the car
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 May 2026
Quick friendly service
14 May 2026
Easy to book car in, excellent service from reception, kept informed of progress
13 May 2026
ready on time for me on arrival and finished appropriately
13 May 2026
Staff polite and really helpful
12 May 2026
First class service. From booking my appointment over the phone, through to the completion of the service was excellent.
12 May 2026
Very attentive and helpful
12 May 2026
They get with the job ,good service
11 May 2026
Great friendly service
11 May 2026
Excellent customer service, Beth was amazing kept me updated on a regular basis.
09 May 2026
Good customer service
07 May 2026
The work was great the price quoted when booking in was wrong but this was rectified when i took the car in on the day
07 May 2026
No issues with work done to brakes or service. However I had to return the car on another day to have the car's electronic service log updated as this was incorrectly set / incomplete when I picked up the car.
07 May 2026
Smooth and easy process from start to finish
07 May 2026
Very efficient service
06 May 2026
Seamless process throughout. Efficient and everything was done with ease.
06 May 2026
good communication and making sure everything was done
04 May 2026
Great service
04 May 2026
Great service always kind and professional
04 May 2026
Very smooth. Like car clean service.
03 May 2026
You just simply cannot beat the customer service
02 May 2026
Excellent service
01 May 2026
Great reception greeting Looked after & made feel comfortable Well done team
30 April 2026
I asked how long it would take to sort the car & was told approximately 90 mins. It was almost 3hrs by the time I received my car keys. I was very disappointed as I had to then rush to my afternoon appt !!
27 April 2026
Fitted a new tyre.
27 April 2026
Customer service on the day was great. Just a slight misunderstanding at time of booking but sorted on the actual day.
26 April 2026
1st service oil and filter change done, all good but very expensive for a simple service.
23 April 2026
The not was carried out swiftly and professionally
22 April 2026
Great service from the team
22 April 2026
Excellent service from start to finish
21 April 2026
There were no problems.
21 April 2026
Fabulous service and fantastically helpful staff
18 April 2026
Informed of the whole process reminder sent timings were good for me everyone so friendly polite Remembered me from when I bought the vehicle which is nice.
18 April 2026
Good
15 April 2026
Consistently high and reliable customer care and support and, as always, was looked after and kept well informed by James Wright.
15 April 2026
Excellent service as always from Beth in the reception. She is extremely helpful and goes above and beyond. She even went over the road to BMW to get me a decaffeinated coffee. Amazing service!
14 April 2026
Quiet expensive For a 7 years old car not a good value for money Free vac and cleaning not great standard !
13 April 2026
Swift efficient service
13 April 2026
Efficient ,professional and customer friendly service
13 April 2026
Excellent service from Newcastle BMW. James and Michael on the service team are very helpful
12 April 2026
Service desk kept me updated at all times & dealt with the issue with my car quicker than expected, staff member James was very helpful
11 April 2026
Nothing seemed to go wrong with a team of people who were keen to impress me.
05 April 2026
Service, comfort, kept informed , excellent quality overall
05 April 2026
Long wait. Terrible choice if music in showroom
04 April 2026
My car was not washed very well
01 April 2026
Cane to collect car and diagnosis not fully done has to leave car again
31 March 2026
Good customer service from start to finish, dealt with Fern, Newcastle Branch, very helpful, efficient and nothing was too much trouble
Response from Lloyd Newcastle
Thank you for your continued loyalty and Five Star rating. I am pleased Fern looked after you so well, I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 March 2026
Best after sales ever encountered. Nothing was a problem.
Response from Lloyd Newcastle
Thank you for your feedback. I am pleased the Sales Team provided you with the best sales you have ever encountered. I am however sorry that the service you received from our After-sales team fell short from our usual high standards. I know our Service Manager has made contact to discuss your feedback further. I sincerely apologise for the issues experienced, and hope we are able to rebuild our relationship back to a positive in the future. Regards, David Stuart - Head of Business
29 March 2026
Waited 3 hours 24/3/26 while my Mini was serviced and was assured when I left that all the screen messages had been dealt with and everything had been checked. Unfortunately, this was untrue & messages remained, returned 26/3/26 & had a 2 hour wait.
Response from Lloyd Newcastle
Thank you for your feedback regarding your recent visit. Please accept my apologies that your visit did not live up to our usual high standards. Our Assistant Service Manager Sarah has tried to make contact with you directly however has so far been unsuccessful, she will try again to reach out to you. Regards, David Stuart - Head of Business
29 March 2026
work done was satisfactory however I waited for vehicle and it took much longer than i thought.
Response from Lloyd Newcastle
Thank you for your feedback. I am pleased the work completed met your expectations, although I sincerely apologise for the delay. I¿ve shared your feedback with the team so we can refine our process and ensure a more efficient experience in the future. Regards, David Stuart - Head of Business
28 March 2026
very helpful to get collection and return 100 per cent satisfied
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
28 March 2026
Everything went perfect. There was a slight problem with a repair to my mini, but it was explained it was sorted and explained to me. I knew exactly the timeline for the repair.
Response from Lloyd Newcastle
Thank you for your feedback and Five Star rating. I am pleased the team were able to resolve the issue on the day. Thank you for your patience. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
27 March 2026
Helpful, friendly informative staff
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found the team to be helpful, friendly and informative. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 March 2026
Easy booking and prompt service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found our booking process easy and a prompt service once you were on site with your MINI. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2026
Great service as always from Lloyd MINI. Timely, pleasant team and kept me informed at all times
Response from Lloyd Newcastle
Thank you for your continued loyalty and Five Star rating. I am pleased your visit went well and you found the team to be pleasant and informative. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2026
Very satisfied Lovely customer service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars, it is much appreciated. I am pleased the team looked after you so well during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2026
I appreciate the professional and efficient service received.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found the team to be professional and efficient during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2026
First time right no issues or unexpected issues, car under warrenty everything was very stright forward
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased your visit went well and there was no unexpected issues. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2026
Efficient service, helpful professional staff
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be helpful, efficient and professional during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
21 March 2026
Fast efficient friendly service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased the team offered a fast, efficient and friendly service. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2026
Very helpful and collected and retuned the car to me. Kept me up to date with everything
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team helpful and that you were able to take advantage of our Collection and Delivery Service. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2026
Very professional but also very friendly staff
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be professional and friendly during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 March 2026
trim missing from window edge emailed sales and part ordered and fitted within 10 days very pleased with company but mini should have noticed this in factory
Response from Lloyd Newcastle
Thank you for providing us with Five Stars. Please accept my apologies that the trim was missing from the window edge, I am however pleased that this was resolved to your satisfaction in a timely manner. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
14 March 2026
As usual a fantastic service from the team at Lloyd Mini Newcastle. From check in to collection everything is 10 out of 10. Beth on reception is fab she's so helpful and friendly and always goes over and above.
Response from Lloyd Newcastle
Thank you for your wonderful feedback and Five Star rating. I am pleased Beth always looks after you so well during your visits and I know she will be delighted with this personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
12 March 2026
Still my favourite garage after nearly 50 years of car ownership
Response from Lloyd Newcastle
Thank you for your glowing feedback. I am pleased Beth and the team continue to look after you with professionalism and yet a friendly manner whenever you visit. I know Beth will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 March 2026
quick and easy MOT
Response from Lloyd Newcastle
Thank you for providing us with Five Stars. it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 March 2026
Fern explained everything clearly, concisely patiently and without pressure. We were happy with the deal we agreed on and I look forward to picking up my new Mini in June.
Response from Lloyd Newcastle
Thank you for your wonderful feedback regarding the purchase of your new MINI. I am pleased Fern looked after you so well and I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2026
Excellent customer service and kept up to date at all times
Response from Lloyd Newcastle
Thank you for your continued loyalty and for providing us with Five Stars. I am pleased the team looked after you so well and kept you fully updated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2026
Booked appointment waited in showroom compilmentary coffee friendly staff
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 March 2026
Easy and friendly check in and pick up
Response from Lloyd Newcastle
Thank you for providing us with Five Stars. I am pleased you found the team friendly and check in and collection nice and easy. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
05 March 2026
Very easy and professional
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. I am pleased you found the team professional during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 March 2026
Great service as always, friendly and well informed
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
02 March 2026
first class service, reception arranged everything to my satisfaction
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2026
From my initial booking phone call for MOT & Service, until my Mini was returned home the next day the overall service & communication has been excellent as per usual. Plus my appreciation of my mini being collected & returned home.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2026
Good service and communication by friendly helpful staff.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2026
Prompt service, polite and helpful staff
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2026
Straight forward no hassle
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
28 February 2026
Exceptional service. Easy to understand
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 February 2026
Only note is that the price quoted in the app was nearly 80 pounds different to the price quoted at drop off. appreciated the final price being reduced by 40 it would be a better if they matched or if the price was confirmed at the pre call
Response from Lloyd Newcastle
Thank you for your feedback and Star rating. Apologies for any miss-communication in the pricing, I am however this was resolved on the day. Regards, David Stuart - Head of Business
26 February 2026
The garage kept us informed and updated regularly. Polite, genuine and very helpful staff.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 February 2026
Not stated
Response from Lloyd Newcastle
Thank you for providing us with Five Stars, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 February 2026
Very quick and efficient service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 February 2026
Quick friendly service. With no issues. Car nicely cleaned.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2026
Excellent communication and updates especially from Beth but also the rest of the team when she was on leave.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from Beth as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2026
Brilliant service, staff so friendly.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2026
The service and communication was first class.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
FIND Lloyd Newcastle.
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:CLOSED
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
17 May 2026
Customer service was very good. Fern understood really clearly what I was looking for in a car and sold me a brilliant car. At the handover she explained all the features on the car very well and her after sales service was good.