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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
194 ratings and 158 comments received in the last 90 days.
12 July 2026
Great service. Communication was really clear with regular updates. Atlanta went above and beyond to make sure I was happy with my new car.
09 July 2026
Although we were initially told we would get the car much sooner than we did, I have to say the service has been extraordinary.
09 July 2026
This was due to the highly experienced and knowledgeable members of the team I worked with especially Fern she was warm friendly and professional and made my whole experience extremely positive. I also worked with Ian who went the extra mile for me.
03 July 2026
Made an appointment, friendly staff, knowledgeable and helpful.
01 July 2026
Completely satisfied
26 June 2026
The part exchange offer was negotiated to my satisfaction and the sale of the car was very professional. My sales person Harry was very knowledgeable about the product making the process an enjoyable experience.
24 June 2026
Overall excellent, but for a lack of communication on progress - had to chase to find out if collection day was still okay, as hadn't heard anything from them, only to be told yes and we've had the car for the past two days.
24 June 2026
Great communication from Fern at Lloyds Newcastle
22 June 2026
The sales manager at Lloyd Mini Newcastle, Lee White, was extremely supportive and helpful during the sales process.
21 June 2026
From start to finish Fern was super attentive, warm and welcoming. She was extremely helpful when showing me around the car and was very approachable.
14 June 2026
Worked well
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is very much appreciated. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 June 2026
Everything went smoothly.
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, I am pleased the purchase of your new MINI went smoothly. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 June 2026
Excellent support from Fern throughout the selection and purchase process. Good communication and willingness to answer my questions.
Response from Lloyd Newcastle
Thank you for your wonderful feedback. I am pleased Fern looked after you so well during the purchase of your new MINI, I know she will be delighted with her personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 June 2026
Excellent customer care and communication
Response from Lloyd Newcastle
Thank you for your Five Star rating, I am pleased you received excellent customer care and communication from the team during the purchase of your new MINI. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 June 2026
The whole process went very smoothly, every step was explained and all staff were very friendly
Response from Lloyd Newcastle
Thank you for your Five Star rating. I am pleased the whole process went smoothly and the team explained everything fully every step of the way. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
31 May 2026
Fern was amazing from start to finish. She's so personable and friendly I felt so at ease with her. There was no high pressure sales pitch, but her knowledge of the range and what would suit me shone out.
29 May 2026
No communication from the garage after I had ordered the car. I rang one week before my lease ended and they realised nobody had been in touch at all.
29 May 2026
Everything went as planned, communication was good , kind and helpful staff.
23 May 2026
Great experience start to finish. Complicated transaction as the car is disabled tax class, VAT free and has adaptations. Atlanta Crane was just brilliant, great comms, professional and efficient
21 May 2026
Great service from start to finish
17 May 2026
Customer service was very good. Fern understood really clearly what I was looking for in a car and sold me a brilliant car. At the handover she explained all the features on the car very well and her after sales service was good.
15 May 2026
Loyds Newcastle did a great job
08 May 2026
Configured the car I wanted and help was always there
03 May 2026
From day one the staff were very friendly and. Atlanta helped me at the Mini centre and as be there on my phone and answering when I've needed help . Lovely young lady.
03 May 2026
This is our third mini and the second from Lloyd Newcastle. They're great to deal with. Friendly, informative and helpful.
03 May 2026
From start to finish the service was perfect. The sales team at the Newcastle dealership were very attentive and professional and made sure to listen to what I wanted before helping me select the right car.
28 April 2026
Completely satisfied....I was kept informed of when my car would arrive and was guided through the process by Mark , who answered all my many questions ......I would recommend him and the team at mini to everyone. 5 stars
28 April 2026
Some confusion in ordering of car resulting in 3 orders and 2 needing cancelling, believe it was computer error
22 April 2026
Service was great but IT issues caused delays, which were out of the staffs control
22 April 2026
Listened to my needs and adapted plans to keep the car until i had sold my old one Loved having the special treatment with car under sheet Nice of the manger to say hello
13 July 2026
Prompt attention, pleasant staff, good results
13 July 2026
I turned up on the wrong Wednesday however no problem was able to be fitted in
13 July 2026
Customer Service was excellent
13 July 2026
Beth in Service and Harry in sales have been exceptionally helpful
12 July 2026
Beth McLean was lovely! Very professional and friendly. Explained everything to us in detail...very efficiently and sorted all out for next visit....booking everything!
12 July 2026
Friendly, professional and professional staff.
12 July 2026
Staff always so courteous and helpful
11 July 2026
Service completed in good time and good communication by reception staff. Very friendly and professional.
08 July 2026
Great service and the lemonade was nice. Obviously it would be even better if it was less money.
07 July 2026
Friendly staff
06 July 2026
Great customer service
05 July 2026
Very friendly and helpful staff.
05 July 2026
fast and efficient service and great rceptionist Beth
05 July 2026
Friendly helpful
04 July 2026
They have been amazing for me time after time, especially with aiding me in returning a vehicle to a dodgy garage, Beth has also helped with getting my mini diagnosed I couldn't be happier with the experience I have had with them and their team
30 June 2026
friendly prompt service
30 June 2026
Inital check in was efficient and friendly. Car was ready on time and helpful feedback given. Was a free health check so was a great option.
29 June 2026
Beth and the team did a superb job. Everything was made easy from start to finish. Excellent customer service.
29 June 2026
good services
29 June 2026
Mini service advisor Bev was very attentive and very knowledgeable regarding the work which was required. She was extremely polite and friendly.
29 June 2026
The front member of staff(Beth) greeted me with a warm welcome and smile
29 June 2026
Helpful staff
28 June 2026
Quick and friendly service. Informative feedback.
27 June 2026
Excellent customer service as always. Professional, friendly and helpful staff and the video to talk through the MOT findings is a great idea.
27 June 2026
Quick we'll organised visit and excellent communications
26 June 2026
Everyone very helpful and kept me informed as to progress
25 June 2026
Easy to book a service, friendly and knowledgeable team and work is always done to a high standard.
24 June 2026
Very accommodating to me needs given age
24 June 2026
Appointment time kept to with accurate estimated collection time accurate. Car checked and video helpful. Concerns about tyres explained. Friendly efficient staff.
24 June 2026
Harry is excellent and was one of the reasons we went ahead with the purchase. He was knowledgeable, not pushy, we didn't feel pressured or uncomfortable. A real asset to the team. He and Adam were both brilliant.
24 June 2026
Staff were friendly and helpful. No issues.
23 June 2026
Excellent service from the moment I walked into reception. I had pre- booked the service at an excellent price so leaving the car was efficient. Collected the car as arranged no problems.
22 June 2026
Friendly, helpful and professional .
22 June 2026
Brilliant service
22 June 2026
friendly and efficient service. Car ready to collect earlier than expected.
21 June 2026
I appreciated the video health check and that the car was ready for me to collect at the arranged time.
20 June 2026
Staff were very helpful and friendly
20 June 2026
Very good service
20 June 2026
Great all round service.
20 June 2026
Faultless service from start to finish. I called in to the garage to book my service to find out what service I needed and the cost. From that point on everything was great. Had to rearrange the original appointment to a week later and it was no fuss
19 June 2026
Friendly staff. Efficient service.
19 June 2026
Everything fixed as promised
19 June 2026
Asked for some charge to be put into car - which was done. However charging cable then just dumped in boot rather than put away properly
17 June 2026
Staff were excellent
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 June 2026
Great customer services. Prompt feedback and also a detailed report provided.
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 June 2026
Always helpful and very professional
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 June 2026
Beth & Carly (I think) were diamonds. First class ??.
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from Beth & Carla as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 June 2026
Simple and welcoming staff,
Response from Lloyd Newcastle
Thank you for providing us with Five stars. I am pleased you were made to feel welcome by the team, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 June 2026
Above & beyond
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 June 2026
Great service
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
14 June 2026
Arrived with car at 08:00 , advised car would be ready between 2:00 - 3:00, collected at 4:15 ! Beth at reception kept me fully updated and even brought my car from the service area.
Response from Lloyd Newcastle
Thank you for your feedback. Please accept my apologies for the delay in your MINI being returned, we will certainly use your comments to improve the service we offer going forward. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
14 June 2026
Reception staff were very welcoming and advised how long I needed to wait but would keep me updated. Manager was very polite and welcoming too.
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
13 June 2026
Excellent service from Beth, kept me updated
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from Beth so highly, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
13 June 2026
Very friendly,helpful and efficient.
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
12 June 2026
Great communication
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 June 2026
Reception service excellent. Everything on time. Lady on reception was helpful, friendly and knowledgable
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 June 2026
You successfully found and fixed a fault that had eluded my local independent garage and you brought it in 10% under the quote...and you washed the car
Response from Lloyd Newcastle
Thank you for your feedback and Star rating for your recent visit. Regards, David Stuart - Head of Business
08 June 2026
Great service
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 June 2026
All staff were professional and polite
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team so highly, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 June 2026
From tge moment you enter the garage you are made to feel important even though my mini is not a new one. The desk taking details are always pleasant and smiling. My car obviously gets good attention from the men in the garage .
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 June 2026
Beth is just a superstar. Had a big repair bill, yet somehow left feeling happy and positive.
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from Beth so highly, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 June 2026
Efficient pleasant staff
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 June 2026
Always an efficient service from Beth
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from Beth as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 June 2026
Always easy to deal with and excellent customer service
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 June 2026
Because you didn't valet the car
Response from Lloyd Newcastle
Thank you for your feedback. Please accept my sincere apologies that the complimentary valet was not completed to your satisfaction, I know we offered at the time of your visit to have this re-done, if you change your mind, please don't hesitate to contact the team and we can arrange this. We do hope to see you back with us in the future. Regards, David Stuart - Head of Business
05 June 2026
Excellent device.
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
04 June 2026
.
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 June 2026
Staff are all helpful and friendly but the work was carried out as agreed. Beth in reception is excellent with customer care.
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from Beth so highly, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 June 2026
Reception staff very courteous. Repair was done but sensor hadn't been reset so warning light was still on and I had to wait another 35 minutes to get this done. Just a shame this wasn't checked before collection .
Response from Lloyd Newcastle
Thank you for your feedback. Please accept my sincere apologies that the sensor had not been reset resulting in a return visit, your feedback has been shared with the team so we can improve moving forward. We do hope to see you back with us in the future. Regards, David Stuart - Head of Business
01 June 2026
You guys are amazing so so helpful
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 June 2026
Very professional
Response from Lloyd Newcastle
Thank you for providing us with Five stars and rating the service you received from the team as 10/10, it is very much appreciated, We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
31 May 2026
Loveky friendly staff . Great to have a little mini service at 1 year
31 May 2026
Always a good experience very helpful staff
31 May 2026
Booked in quickly, great communication on problem and costing. Work is always done quickly and I'm confident is done to a high spec. Always offer me tea or coffee ??. Great friendly service.
31 May 2026
I was asked to bring the car in for a wash and clean, the car was not washed at all! Pointless exercise
30 May 2026
Communication good Process as Promised
30 May 2026
Good friendly service- took a long time to replace my tyre but that was due to a workshop equipment issue that was just unfortunate!
29 May 2026
On time and well looked after.
28 May 2026
Always great service, staff are very polite and helpful
28 May 2026
Great polite experience
28 May 2026
Centre clean & tidy But there a lot longer than I expected 45 minutes more !
28 May 2026
Wait to collect took it from total satisfaction
28 May 2026
Always friendly and willing to help
27 May 2026
Very efficient from initial contact to end of service.
27 May 2026
Overall excellent experience
27 May 2026
Advice and information about the job was excellent.
24 May 2026
Easy to book in and efficient
24 May 2026
Good service, allowing me to wait for my MOT to be done and provided drinks.
24 May 2026
Very good service
24 May 2026
The service was excellent. My car key was broken, and the team replaced it with a brand new one quickly. Great experience!
23 May 2026
Everything sorted with ease, excellent customer values
22 May 2026
Curious, professional and knowledgeable Jordon who listened to what we wanted
22 May 2026
Prompt service and welcoming girl at the desk
20 May 2026
I was really happy with the service I received.
20 May 2026
Work was conducted in good time
20 May 2026
Lee White and his team were exemplary in their conduct throughout the buying process.
16 May 2026
Quick friendly service
14 May 2026
Easy to book car in, excellent service from reception, kept informed of progress
13 May 2026
Staff polite and really helpful
13 May 2026
ready on time for me on arrival and finished appropriately
12 May 2026
First class service. From booking my appointment over the phone, through to the completion of the service was excellent.
12 May 2026
They get with the job ,good service
12 May 2026
Very attentive and helpful
11 May 2026
Great friendly service
11 May 2026
Excellent customer service, Beth was amazing kept me updated on a regular basis.
09 May 2026
Good customer service
07 May 2026
The work was great the price quoted when booking in was wrong but this was rectified when i took the car in on the day
07 May 2026
Very efficient service
07 May 2026
No issues with work done to brakes or service. However I had to return the car on another day to have the car's electronic service log updated as this was incorrectly set / incomplete when I picked up the car.
07 May 2026
Smooth and easy process from start to finish
06 May 2026
good communication and making sure everything was done
06 May 2026
Seamless process throughout. Efficient and everything was done with ease.
04 May 2026
Great service
04 May 2026
Very smooth. Like car clean service.
04 May 2026
Great service always kind and professional
03 May 2026
You just simply cannot beat the customer service
02 May 2026
Excellent service
01 May 2026
Great reception greeting Looked after & made feel comfortable Well done team
30 April 2026
I asked how long it would take to sort the car & was told approximately 90 mins. It was almost 3hrs by the time I received my car keys. I was very disappointed as I had to then rush to my afternoon appt !!
27 April 2026
Customer service on the day was great. Just a slight misunderstanding at time of booking but sorted on the actual day.
27 April 2026
Fitted a new tyre.
26 April 2026
1st service oil and filter change done, all good but very expensive for a simple service.
23 April 2026
The not was carried out swiftly and professionally
22 April 2026
Excellent service from start to finish
22 April 2026
Great service from the team
21 April 2026
Fabulous service and fantastically helpful staff
21 April 2026
There were no problems.
FIND Lloyd Newcastle.
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:CLOSED
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
12 July 2026
Excellent experience