OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
122 ratings and 92 comments received in the last 90 days.
31 December 2025
Atlanta Crane gave the best service I have experienced.
23 December 2025
Staff very helpful from start to collection of new car
23 December 2025
Lee is excellent and very informative
23 December 2025
The motability team at the dealership were very helpful and very informative. Only issue we have is that we only have one official Key and phones set up as 'keys' only work fully if they are high spec models with specific software.
22 December 2025
This is my 5th mini from this garage. I always get a fantastic deal and feel looked after as a customer. The sales person was quite full on until they got the sale, emails, text, weekly calls messages and even a video message.
17 December 2025
Harry was so good at communicating every step with me so I knew exactly what was happening and when!
17 December 2025
Great communication and excellent handover of mini
16 December 2025
Although there weren't any cars available to buy in September, Both Harry and Ian at the Newcastle branch insured I got the car I was looking for and kept me updated on its arrival. Excellent customer service as always
15 December 2025
Friendly helpful staff. Able to give good advice. Kept me updated with progress of the build of my new car. When I picked up the new car ensured that I was happy with the updates from my previous model
14 January 2026
Excellent service
14 January 2026
Kept me informed on the phone
13 January 2026
Sorted my repair quickly and efficiently.
13 January 2026
All the staff are very friendly and approachable. They keep you aware of how things are progressing
12 January 2026
Other than the cost being high, everything met or exceeded expectation.
11 January 2026
It's excellent but not Perfect. Barrack Road is off the beaten track. 2 Metros and a bus to get home and bus and 2 metros to pick up your car.
11 January 2026
The service department were so efficient in replacing my headlight under warranty. James kept me informed and, thanks to Ian Burrows, I was given a loan car to minimise my journeys to the garage. Thank you!
07 January 2026
Helpful and kept me updated
06 January 2026
Great customer service
29 December 2025
Everything was completed well and quickly
FIND Lloyd Newcastle.
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:CLOSED
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
03 January 2026
This has been a positive and smooth experience.