OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
130 ratings and 100 comments received in the last 90 days.
03 February 2026
Harry, our Sales Manager was attentive from start to finish. Nothing was missed and nothing was a problem.
03 February 2026
Ian Butrows at Lloyd's Newcastle was so conscientious in finding me the best solution to my decision to relinquish my Countrymsn early and, similarly, Jordan was very helpful
23 January 2026
Seamless process - Lloyds staff ( Mark in Particular) very friendly and welcoming
21 January 2026
Everything went smoothly and the staff were amazing
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received so highly. I am pleased your visit went smooth and you found the staff amazing. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 January 2026
This has been a positive and smooth experience.
Response from Lloyd Newcastle
Thank you so much for your positive feedback and Five Star rating. I am delighted you found the purchase of your new MINI to be a positive and smooth experience. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
31 December 2025
Atlanta Crane gave the best service I have experienced.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from Atlanta as 10/10. I know she will be delighted with her personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 December 2025
Lee is excellent and very informative
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from Lee as 10/10. I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 December 2025
The motability team at the dealership were very helpful and very informative. Only issue we have is that we only have one official Key and phones set up as 'keys' only work fully if they are high spec models with specific software.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found the Motability team helpful and informative. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 December 2025
Staff very helpful from start to collection of new car
Response from Lloyd Newcastle
Thank you for your positive feedback and Star rating. I am pleased you found the staff to be helpful from start to collection of your new MINI. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
04 February 2026
I would have been completely satisfied but I was told my car had passed its mot and everything was fine. I wasn't told I had tyre issues that needed my attention. I only noticed prior to putting documents away
02 February 2026
I dropped off my car for an MOT. This cost £53. I returned to the centre to be told it had failed & that I'd need to pay an extra £130 for a diagnostic. I left, went to a local garage, who ran a diagnostic & issued the MOT for £40
02 February 2026
Friendly and polite service every time
31 January 2026
Job done and garage let me know when ready . Also sorted out invoicing AA for direct payment ( insurance claim damage by AA)
31 January 2026
Always excellent service from the team
30 January 2026
Friendly service, mot done and car cleaned.
29 January 2026
Been using Mini Service for years & they've never let me down.
28 January 2026
Beth was great. Service super quick
28 January 2026
On time no extra waiting around
27 January 2026
Prompt, thorough and friendly service
FIND Lloyd Newcastle.
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:CLOSED
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
04 February 2026
Excellent service