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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
196 ratings and 156 comments received in the last 90 days.
19 October 2026
The sales staff were all very helpful
18 October 2026
Overall a great experience.
15 October 2026
The courteous and professional, but friendly, approach of all the staff I was in contact with was excellent, especially Harry and Fern. Interpersonal skills were exceptional.
13 October 2026
all good but the original offer of £1000 off convertibles was withdrawn!!!!
08 October 2026
visited before and after my holidays and at all times I was greeted by reception staff with a smile, followed by a offer of coffee. Unfortunately I don't know her name but she has a Scottish accent. Staff always treat me as valued customer.
05 October 2026
The MINI salesman made the whole experience really pleasant and straight forward.
04 October 2026
Harry was very polite, friendly and kept me informed every step of the way.
03 October 2026
All our question were answered immediately.
03 October 2026
Mark was fantastic. The best person ever tj have helped us but a car. He is amazing, professional, attentive , patient and an absolute superstar. He should train all of your salesforce!!?
02 October 2026
The sales person was a bit rude pushy and didn't answer my question But the other staff were amazing
01 October 2026
Can't fault. Mark Bowman was brilliant. Made the hand over go like a dream.
01 October 2026
Staff always friendly, knowledgeable & efficient. I am a repeat customer.
27 September 2026
I couldn't fault my experience at Lloyd Mini Newcastle. From going on my test drive, to ordering, then to final delivery everything was excellent. Also, Mark who dealt with my Mini experience was very helpful and kept me up to date throughout.
27 September 2026
Lee was Excellent from start to finish, I was made to feel special, I've never had a car to 'unwrap' and it was just a wonderful experience
25 September 2026
Very helpful and knowledgeable
25 September 2026
Great service and excellent car !
24 September 2026
From the moment I had my initial contact with salesman Harry Mclusky through to when I collected it the whole experience was friendly, professional and knowledgeable. I absolutely love the car!
24 September 2026
From ordering to collection has been a pleasure. Jordan was very helpful and spent time explaining everything regarding the gadgets etc of the car. very pleased.
23 September 2026
Excellent customer service and friendly and knowledgeable team. Mark was brilliant
22 September 2026
When the time came to renew my mini I headed back to Lloyds Newcastle and I'm pleased to say that their standards haven't slipped. Jordan was excellent, helpful and friendly. Great to see Ian too who I bought my last mini from ! Thank you Lloyds team
21 September 2026
Informative and very helpful
18 September 2026
I very smooth experience from start to finish
18 September 2026
Lee was great, I wasn't sure what I wanted and he talked me through all of the options and helped me decide on my car.
15 September 2026
A fantastic service, professional, helpful. I'm not very tech savvy, but Lee White was very patient and explained everything I needed to know. So approachable and left feeling I could contact them any time for help & support. Outstanding!
15 September 2026
Lee White and the staff are always wonderful!
13 September 2026
The centre staff were professional and friendly. The centre was also very clean.
10 September 2026
Very fantastic customer service.
07 September 2026
Great service as always. Mark was fantastic. Very knowledgeable and helpful.
06 September 2026
The staff were very personable, polite, knowledgeable and thoroughly professional. A special mention for Harry McCluskey and Kern (apologies if I have misspelt) whom were excellent in their negotiations and handover roles respectively.
05 September 2026
Everything was just perfect
18 August 2026
There was an unexpected delay of over a week on delivery time promised - seems to be little chance for the dealership to influence that
14 August 2026
Lee was very accommodating and knowledgable
05 August 2026
Very personal touches from welcome video to collecting the car on time which has never happened with my previous dealers also going through the door to uncovering our new beautiful car
29 July 2026
Really pleased with the whole process from the purchasing decision to driving it my new car away!
21 October 2026
Good service but disappointed that on previous visits i hadnt been informed a part needed replaced as it expired in 2024. Car was serviced at this branch both 2024 & 2025 and it hadnt been mentioned either verbally or on the documentation I received.
20 October 2026
Straight forward sale, was kept informed every step of the purchase.
19 October 2026
Efficient, polite, friendly
19 October 2026
No issues
19 October 2026
Easy booking, Fantastic customer service and lovely to deal with
19 October 2026
Friendly helpful staff and a very quick turnaround
19 October 2026
Quick, easy and efficient to book car in.
19 October 2026
good service and helpful staff as always
19 October 2026
No issues car done on time. Staff at reception very nice and helpful
18 October 2026
Friendly and efficient
18 October 2026
Service staff really helpful! Mot and autumn check while I waited! Good experience!
18 October 2026
5 star (wont let me click) Excellent service as always
15 October 2026
Easy quick service
15 October 2026
Efficient friendly reception staff and a prompt service
15 October 2026
They did what I expected
13 October 2026
Could not fault anything
12 October 2026
II have been using Mini servicing since2013 and have always been satisfied with the service I have received.
11 October 2026
Im happy with the repair work but not to happy with my sat nav being left disconnected from the OBD connection and was not able to simply connect it due to the fact of the shape of the connecting OBD connector.
11 October 2026
Very friendly and helpful staff. Very smooth process of purchasing a new car.
11 October 2026
The service was carried out promptly and service reception staff were very helpful and friendly. However the complementary car wash was a waste of time, as the roof was still covered in bird poo, I had to wash the car again when we got home.
09 October 2026
Friendly and courteous staff whom I slways have the utmost respect for and don't wish to include in my disappointment. But very costly and I'm not 100% confident that the work carried out was of the standard I would expect for main dealer pricing.
09 October 2026
Great service- from initially booking in to the service itself; thank you.
09 October 2026
Very good service.
07 October 2026
Excellent collection and delivery service. Kept customer updated throughout service and MOT. Car returned gleaming like new!
07 October 2026
Done properly
06 October 2026
Fabulous service all round
06 October 2026
Mark was fantastic from first meeting to last. He kept us informed at all times. He was professional and empathetic and a superb ambassador for your company. Please pass on our sincere gratitude to Mark.
05 October 2026
A huge thank you for the outstanding service- genuinely the best! Everything was handled with incredible care and professionalism. A special shout-out to Beth, who was amazing, friendly, and helpful. Nothing was too much trouble.
04 October 2026
1/52 later engine oil light on panel not checked at service
04 October 2026
Had issue with car steering and it's MOT so daughter dropped car off and I picked it up. All sorted out and no cost to me.
03 October 2026
First class professional friendly service
02 October 2026
Courteous sales staff, very helpful and attentive
02 October 2026
Excellent customer service and answered all questions. Went out of his way to assist and wasn't pushy
01 October 2026
Staff are professional and listen to your requests. Alex the mechanic 100% thoughtful
01 October 2026
Polite friendly efficient service
01 October 2026
Very satisfied excellent customer service and lovely staff
29 September 2026
Superb service
29 September 2026
All done online,so easy
29 September 2026
Staff couldnt have been more engaging and professional
29 September 2026
Very welcoming & professional
28 September 2026
From checking the car into the garage to picking it up and leaving, everything was straightforward and hassle-free.
28 September 2026
Timely service. Talked through what was needed. Free car wash is great.
28 September 2026
Prompt service on arrival, refreshment provided and time waiting as previously communicated.
28 September 2026
Pleasant staff and enjoyed cup of coffee while waiting
27 September 2026
Actual problem not resolved yet.
27 September 2026
First class service from welcoming staff in well located modern showroom/service facility. Great coffee too
27 September 2026
Very quick and efficient
27 September 2026
Staff pleasant. Service completed on time.
27 September 2026
Courteous staff. Efficient service .
27 September 2026
Kept upto date with whats going on with car
26 September 2026
You established an issue with the mini which whilst the mini passed the MOT no information was given ??
26 September 2026
Very best of service.
21 September 2026
Excellent service Pleasant staff
19 September 2026
Very good customer service at mini Lloyd Newcastle
18 September 2026
Professional & friendly service and kept updated throughout.
18 September 2026
Great staff on desk. Service sorted the problem I had with the new tyres that I had purchased 2 days previously as soon as I arrived.
18 September 2026
Was a seem less proces
18 September 2026
As previously confirmed in your earlier message which you have now resent, the staff were very helpful, polite and competent. The car was well cleaned and hoovered which was appreciated.
16 September 2026
Excellent service from Beth - she's on the top of her game!
16 September 2026
Professional service from receptionist
15 September 2026
Taylor kept me well informed throughout the repair work. Repairs appear to done well (...time will tell). Car returned clean.
15 September 2026
The attention I received on arrival was perfect from the service reception area. I requested transport to my home and this was carried out and I was collected when my car was ready. All the staff were all very attentive and professional. Thnk you.
14 September 2026
The drivers mat was missing and was hurriedly replaced with the one from my traded in car. I had to take back the car within a week because of tyre pressure issues. I was told it was sorted but within another week the front left tyre was flat again
13 September 2026
Straightforward honest service and advice from Iannand Harry
13 September 2026
Easy to book service. Cost reasonable considering it was a 2 year interval
13 September 2026
Everyone was so proffesional and helpful on site.
13 September 2026
Fantastic experience, fabulous car! Staff were so kind, professional and helpful. Lee explained everything so that even I could understand. Follow up messages were also appreciated, making me feel I can contact them without feeling a nuisance.
11 September 2026
I was given a reasonable time estimate of when to return. I arrived early and relaxed in the comfortable chairs and enjoyed the coffee from a decent machine. My experience of coffee from previous car showrooms hasn't been good.
08 September 2026
all staff very helpful
08 September 2026
The lady dealing with my car was so lovely to me
05 September 2026
Staff were friendly and efficient
04 September 2026
The staff as always were efficient, helpful, and polite within all the services they provide. Top notch.
03 September 2026
Quick turnaround on car service much appreciated, polite receptionist and APP kept me fully informed of progress.
03 September 2026
Problem with the car solved (new battery). Great customer service. Flexibility. Willingness to assist. Whole process was easy from start to finish. Beth is brilliant
03 September 2026
The service team are very friendly professional & knowledgeable
02 September 2026
Carried out the health check in the given time
31 August 2026
My car service was handled very well and by very pleasant and efficient staff.
31 August 2026
Helpful friendly staff, easy to arrange, MOT carried out quickly and car returned nice and clean.
31 August 2026
Very helpful. Both the lady and the man from the garage.
30 August 2026
Good communication, pleasant employees
28 August 2026
As always service very efficient
26 August 2026
Easy drop off, online check in
26 August 2026
Very helpful, service was done within the advised timeframe, communication was excellent. Elisa was brilliant.
25 August 2026
Quick & efficient - valet and car wash an appreciated courtesy.
25 August 2026
I was promised gestures, but not fulfilled after completing.
24 August 2026
Despite completing the pre-booking process a couple of days before, I turned up and was not expected. Whilst it wasn't a big issue, it did make me question why I'd bothered completing the docs on line beforehand.
23 August 2026
Not totally clear about required work following my service. Also aware that as part of the service plan I have air conditioning services, this hadn't been offered.
22 August 2026
Received a lift to and from Newcastle while car being serviced. Good communication throughout.
21 August 2026
Receptionist friendly and helpful car ready when expected and lovely to have it washed
21 August 2026
Ok, nothing special. Wasn't made aware that I should have headed to BMW side
20 August 2026
Always a great service at Lloyd's Mini
20 August 2026
The nature of the service was explained to me by Beth,she was friendly and professional.
19 August 2026
Very helpful and friendly, explained everything.
18 August 2026
I was made to feel very welcome and the gentleman I dealt with went above and beyond with a couple of queries I had.
18 August 2026
Taylor was excellent in terms of customer service. He answered all my queries thoughtfully and kept me updated throughout the service as to the progress made. He is personable and professional
17 August 2026
Smooth process from start to finish.
17 August 2026
There was no problem booking the appointment, a very easy drop off and I waited and enjoyed a lovely coffee and caught up on some reading
12 August 2026
Beth kept me updated at all times and even advised me of something that was done and explained this in a way that was easy to understand.
12 August 2026
Very professional dept that plays an important role inspiring confidence and reassurance which is founded on the high standards of work carried out on your vehicle.
11 August 2026
Staff were fantastic everything went like a dream during purchase
10 August 2026
I was able to log onto wifi and work whilst I waited for mini to go through its MOT, great facilities comfortable area to work in and offers of free hot drinks which is great. Also staff were lovely and very helpful as always.
10 August 2026
Did exactly what they said they would do and at the cost
10 August 2026
I was given a timescale which was realistic. Met with professionalism and kindness at the front desk.
10 August 2026
Kept informed of issues and delays
08 August 2026
Had a service carried out and for some reason the tyre pressures were inflated way too high for this car and performed like like a pig on roller skates , this is a Mini dealership and to be honest I expected better
06 August 2026
Was originally told it would take 2 hours when booking in (11.30) this was changed to 12.30 at the very latest when I dropped the car off. Wasn't actually ready until 1.20...50 mins late. When I kept asking i was told it was nearly ready 4 times.
06 August 2026
Welcolming and informative
04 August 2026
From the call to arrange my MOT and service I was kept up to date with the progress of the work being carried out.
04 August 2026
Super friendly Beth on reception and excellent service all round
04 August 2026
When I went to collect after a recall, engine management light was on and I couldn't collect car as it needed to be kept in for further investigation. Completely inconvenient. Mini desk said faults were coming up and it needed to stay in to be fixed.
02 August 2026
I was, for the first time ever, told that the useable lifespan of the bonnet struts had expired. They have a 5 year lifespan, apparently. I did mention that my car had been at Lloyds several times since it was 5 years old. Never mentioned previously!
02 August 2026
Well organised. Exactly as expectations
02 August 2026
My service / mot was done in good time
02 August 2026
Everything went very smoothly and the staff were very polite and helpful
01 August 2026
Quick, efficient and friendly service.
31 July 2026
Fern was excellent and went through all my options perfectly. She kept me updated through out the car's manufacturing process to the handover. This made the whole experience much more enjoyable.
31 July 2026
Mark and the team were very friendly and approachable, the whole process was made effortless I was well looked after. I only ever use Mini on Barrack Road I find all staff so helpful.
30 July 2026
Super helpful staff
29 July 2026
Have an on-going good relationship with the Mini service staff who look after both me and the car on every visit.
29 July 2026
Didn't have to wait too long and waited at garage for service to be completed.
29 July 2026
Complete satisfied. I was kept up to date whilst I waited on site.
FIND Lloyd Newcastle.
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, NE2 4LE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:CLOSED
Phone
- 01912831800
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
21 October 2026
Amazing experience from start to finish. My dog was even given some treats