OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
118 ratings and 80 comments received in the last 90 days.
19 August 2025
Enjoyable buying experience!
29 July 2025
Great staff, helpful with add ons that I wanted fitting
29 July 2025
As above, also Lee listened to what I wanted.
26 July 2025
Salesman (Brett Corbett) was excellent. Explained everything very clearly , listened to what I wanted and was not at all pushy. He was very friendly, easy to talk to and obviously knowledgeable and passionate. The whole purchasing process was fun!
12 July 2025
Brett was excellent throughout.
25 June 2025
Excellent customer service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
22 June 2025
Previous answer says it all
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the Service you received as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
17 June 2025
We were unclear as to what we needed and Lee was patient to talk through the options
Response from Lloyd Newcastle
Thank you for your Five Star rating. I am pleased Lee was able to talk through your options during the purchase of your new MINI. Regards, David Stuart - Head of Business
10 September 2025
Attentive service. Good communication.
09 September 2025
Fantastic staff and services
07 September 2025
Car returned with all the work completed and the car cleaner than when I left it
06 September 2025
Fast,polite and efficient service
02 September 2025
Same as above.
01 September 2025
Sadly I'm very disappointed as the MINI being serviced was my daughter's and she now has a very low opinion of MINI and the brand.
01 September 2025
Not good
31 August 2025
10/10
30 August 2025
We asked for the back window to be looked at as it sometimes remains slightly open. When we picked the car up after the health check we were informed this hadn't been done and we would need to book the car in for a whole day.
30 August 2025
Friendly staff
05 September 2025
Emily Reeve was a complete joy to work with and the rest of the sales team were excellent too