no negatives to comment on
no negatives to comment on
Not really pleased that a technical on going problem/issue mini knew about wasn't passed on to me until the problem occurred to me and when it did I had to pay to have it fixed. That's with holding information and I didn't even get an apology.
Glenn - our Sales Executive - has taken us through the buying of three Minis and was excellent
Very professional service. Service carried out to my complete satisfaction.
great service team, but would like to have seen tyre repair done for free not £25
Great as ever; the best of the North East mini dealers. I mentioned the brakes on the car were poor in comparison to my prev. R56 - the tech noticed the inboard/outboard were wrong way around on NSF. I've stripped/swapped them and the car is better
I gave this answer because I was very happy with the service.Nothing to complain about and completely satisfied .
My wife and I delivered the car to the service centre at appointed time and picked it up at our convenience. Job done
Excellent service and friendly reception
Helpful service desk, good information
Kept me informed of the work done , very friendly too
Liked the fact that car was given a valet before it was returned and also the video of the underside of the vehicle
Fair and friendly staff
Very friendly enjoyed the experience
Easy to book, friendly staff. Great updates during service.
Efficient and friendly service Kaley was a credit to you
Everything explained before and after service
Always prompt and reliable
The service was quick, I was given loads of choices if I wanted a courtesy car, a pick up service or if I wanted to wait I chose the courtesy car and the whole process was simple. My service was done and I got a phone call to pick it back up perfect
Good price and good service
Despite the warning message no fault could be found with the tyre pressure which has been an ongoing problem with this car and no reason for the loss of the display and the time not amended
Trouble free and courteous assistance from the sales advisor. A+
The employee was very helpful advised me how long they expected it take to fix, telephoned me and offered to collect me.
A fabulous job my car is looking great .The roof was covered in mould and looked old (which it is). When I picked it up it was clean and black again. Also the body work was gleaming. Many thanks for a 5star job. I think this will be yearly visit!
Business can always be improved
An issue regarding loyalty bonus, which was eventually resolved.
Easy to book in and no problems
I live 60 miles away and the service manager made sure my vehicle was ready within a couple of hours.
Always given excellent attention, help, service, and friendliness at my Mini garage, Lloyds Barrack Road Newcastle Upon Tyne, the team are always very helpful and friendly a special mention for my car salesman Glen.
Very efficient 'collect and deliver' service
Happy to drop off and collect from Newcastle great customer service
Very, very helpful people. They take a friendly and very supportive approach to service.
Excellent experience apart from the finance deal slight hitch - overall they were excellent and we enjoyed buying our lovely car
Same as answer above. Met all of my needs, friendly and knowledgeable staff. Nice courtesy car
I was offered a lift into town whilst my car was being serviced. The car was washed and cleaned inside and out. I was kept up to date with his long the service would take.
Job completed to my satisfaction and on time.
The service, MOT and work was carried out over a few hours. Appreciated the taxi and the hospitality.
Ryan was so helpful.
Glenn is an excellent sales person. There were lots of questions, Glenn understood our needs, he offered several solutions so we could work out what was most important. No pushy sales.
Why can't the mini centre and mini finance communicate with each other rather than expecting customer to sort out? The problem doesn't seem to be the centre but mini finance.
It was a pleasure to buy my car from this centre I was made to feel comfortable and at ease. The salesman Ryan explained things throughly and was so helpful with any questions I had. I would definitely recommend this mini centre to friends and family
Great service at Lloyds Mini - particularly from Kayley. As always, she was professional, efficient, helpful and very pleasant, A credit to the company.
Fixed issue relatively quickly despite having a busy showroom
Always very friendly and helpful staff, offering advice, and answering any queries. Made welcome on every visit and given excellent refreshments.