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Customer Reviews.

service

4.5

Efficient handling of my problem

07 June 2021

service

4

They did what they said they would do.

07 June 2021

service

5

Drove to South Wales straight after service, with no problems.

06 June 2021

service

5

All necessary work is always explained, as are any advisories and you never feel pushed into getting any un-neccessary work done. Reception staff are great.

03 June 2021

service

5

Good service

02 June 2021

service

5

On time , updated on status and video link brilliant

01 June 2021

sales

5

Very thorough and professional throughout the purchase

01 June 2021

service

5

All expectations met

30 May 2021

service

5

Best experience I've had with a garage

29 May 2021

sales

5

My salesperson was Ian Burrows from Lloyd mini Newcastle. He was excellent, great attention to detail and gave regular calls to update on the progress of my vehicles manufacture.

26 May 2021

service

5

quick and efficient

25 May 2021

service

5

Extremely helpful staff

24 May 2021

service

4

Pleasant experience from start to finish

24 May 2021

service

5

Efficient, friendly and polite.

23 May 2021

service

4

Happy with the service

22 May 2021

service

4

very good service

22 May 2021

service

5

Dropped my car off and within a few hours service done, car cleaned and headlight bulb replaced

21 May 2021

sales

5

Bought during Covid so done remotely and without seeing but was very smooth

21 May 2021

sales

5

My mini sales rep kept me informed every step of the way

19 May 2021

service

4

Easy, and given a specific time which allows me to get on with my other commitments. One of the things I like is to be kept informed

19 May 2021

service

5

I wanted 2 front tyres and they price matched my best quote

19 May 2021

service

5

Everyone has been lovely, so friendly and thorough, especially Nicole Christie who mostly looked after me and my mini. Lloyd groups really do care about the customer and the car and provide excellent and professional customer service.

18 May 2021

service

5

Everything went smoothly and comfortably while we waited.

16 May 2021

service

5

Very helpful

15 May 2021

service

5

Work completed to time stated

12 May 2021

sales

5

Despite current restrictions it was easy to arrange all aspects of buying a new car.

11 May 2021

service

5

Easily checked in and ready on time

09 May 2021

service

5

Prompt, clear, polite

08 May 2021

sales

5

Lovely presentation of my new car

08 May 2021

service

5

Very easy, convenient service

03 May 2021

service

5

They tried to ensure that mini dealt with known problems at no expense to me.

02 May 2021

service

5

The staff are amazing always friendly and helpful.

02 May 2021

service

5

very satisfied with the service

02 May 2021

service

5

Good service, friendly, polite staff.

02 May 2021

service

5

Excellent service from beginning to end, staff went out of their way to ensure all ran very smoothly.

02 May 2021

sales

5

I had lots of help from my salesman , who knew exactly what I wanted.

27 April 2021

service

5

simple process

27 April 2021

sales

5

Minor hiccup when collecting my car but this was quickly dealt with and a courtesy car was given which was very helpful as I had never driven an electric car before.

27 April 2021

sales

5

As above excellent communication and customer service

24 April 2021

service

4

Given cost of job.Booked in .Job completed ,no hassle.

23 April 2021

service

5

Slick to book in and all work done to a high standard

20 April 2021

sales

5

Due to covid it was a different experience but all put together well

17 April 2021

service

5

No queue and paperwork all ready at check in

17 April 2021

service

4

Reception staff were very helpful and friendly. Although I missed the wash and valet I understand that the Covid situation did not allow it. I waited in the showroom area which was comfortable.

17 April 2021

service

5

All easy and sorted

16 April 2021

service

5

Really pleased - I usually have my car serviced at Carlisle but as I now work in Newcastle this was the first time I had used the garage for the car I now drive.

13 April 2021

sales

5

Sydney Pike who was selling me the car was extremely helpful, cautious with the current climate and overall an exceptional sales executive. The delivery was fast and efficient despite being in a pandemic.

11 April 2021

sales

5

Good service

09 April 2021

service

5

Great service from entering showroom, to discussing service requirements, car was ready in a few hours, convenient location for me. I also really appreciate the health check video sent to me while the car is on the ramps

08 April 2021

service

5

All done on time

06 April 2021