Efficient handling of my problem
Efficient handling of my problem
They did what they said they would do.
Drove to South Wales straight after service, with no problems.
All necessary work is always explained, as are any advisories and you never feel pushed into getting any un-neccessary work done. Reception staff are great.
On time , updated on status and video link brilliant
Very thorough and professional throughout the purchase
All expectations met
Best experience I've had with a garage
My salesperson was Ian Burrows from Lloyd mini Newcastle. He was excellent, great attention to detail and gave regular calls to update on the progress of my vehicles manufacture.
quick and efficient
Extremely helpful staff
Pleasant experience from start to finish
Efficient, friendly and polite.
Happy with the service
very good service
Dropped my car off and within a few hours service done, car cleaned and headlight bulb replaced
Bought during Covid so done remotely and without seeing but was very smooth
My mini sales rep kept me informed every step of the way
Easy, and given a specific time which allows me to get on with my other commitments. One of the things I like is to be kept informed
I wanted 2 front tyres and they price matched my best quote
Everyone has been lovely, so friendly and thorough, especially Nicole Christie who mostly looked after me and my mini. Lloyd groups really do care about the customer and the car and provide excellent and professional customer service.
Everything went smoothly and comfortably while we waited.
Work completed to time stated
Despite current restrictions it was easy to arrange all aspects of buying a new car.
Easily checked in and ready on time
Prompt, clear, polite
Lovely presentation of my new car
Very easy, convenient service
They tried to ensure that mini dealt with known problems at no expense to me.
The staff are amazing always friendly and helpful.
very satisfied with the service
Good service, friendly, polite staff.
Excellent service from beginning to end, staff went out of their way to ensure all ran very smoothly.
I had lots of help from my salesman , who knew exactly what I wanted.
Minor hiccup when collecting my car but this was quickly dealt with and a courtesy car was given which was very helpful as I had never driven an electric car before.
As above excellent communication and customer service
Given cost of job.Booked in .Job completed ,no hassle.
Slick to book in and all work done to a high standard
Due to covid it was a different experience but all put together well
No queue and paperwork all ready at check in
Reception staff were very helpful and friendly. Although I missed the wash and valet I understand that the Covid situation did not allow it. I waited in the showroom area which was comfortable.
All easy and sorted
Really pleased - I usually have my car serviced at Carlisle but as I now work in Newcastle this was the first time I had used the garage for the car I now drive.
Sydney Pike who was selling me the car was extremely helpful, cautious with the current climate and overall an exceptional sales executive. The delivery was fast and efficient despite being in a pandemic.
Great service from entering showroom, to discussing service requirements, car was ready in a few hours, convenient location for me. I also really appreciate the health check video sent to me while the car is on the ramps
All done on time