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Customer Reviews.

service

5

As above.The offer of a lift to work was bonus that I was not expecting.

08 January 2019

service

5

Our Mini had a screw in the rear tyre. I have a knee injury which prevents me from walking. I had an hospital appointment on the Monday which was New Years Eve and needed the car for transportation. I rang the office and was put through to Simon?

08 January 2019

service

5

Prompt polite service. Kept up to speed with progress

08 January 2019

service

2

The service side of the business was excellent, Simon and Keighley were great to deal with and I wish my whole experience had been up to their standard of customer service.

08 January 2019

service

1

When I bought my MINI car, the salesman said first three years service is free. When I do annual service, I has been charged 240 pounds for clean air condition and replace break pads, especially £140 for just replace two break pads, ridiculous

08 January 2019

sales

5

Very satisfied with the new car.

06 January 2019

sales

4

Friendly staff

04 January 2019

service

2

What let things down was car valet.The mats were hoovered but not underneath.Disappointing ??

02 January 2019

service

4.5

I took my car in for a free winter check, they also carried out a service. Within this free check it states you get free internal clean and external car wash. My car was not externally washed properly - the wheels had not been cleaned.

02 January 2019

service

5

Polite, helpful and knowledgeable staff

27 December 2018

service

5

As above. Both Simon and Kayleigh on the service desk made an effort to help and were friendly throughout.

27 December 2018

service

3

Used to be taxi available for local drop off. No longer the case but could have been advised upon booking so as to make alternative arrangements. Driver off site and not clear when he would be back.

27 December 2018

sales

3

Wasn't clear to me that we had to sign documents one day and then collect the car on a separate occasion. This led to complications re insurance.

27 December 2018

service

3

My dash cam was unplugged and I was not told. My insurance requires this be active. Had I had an accident I could have been uninsured. A second garage also disagreed with the work Lloyds said that my car needed.

27 December 2018

service

5

Good pricing very efficient

27 December 2018

service

5

Proactive, friendly welcome and efficient

27 December 2018

sales

3.5

The Centre was as we expected

26 December 2018

sales

5

See above

24 December 2018

sales

5

I was kept well informed

19 December 2018

service

5

The staff thoroughly checked my car over, giving me telephone updates throughout the day. Even though they couldn’t find a fault (which I know is good news!) I feel reassured everything is ok with my car.

18 December 2018

service

5

Friendly and helpful staff, lift service provided was quick and efficient, service completed was to a great standard.

18 December 2018

service

5

Recall booked effortlessly, no fussing when I dropped off and collected carWork carried out and explained clearly to myself and car immaculate when I collected Lookers VW could learn a lot from Lloyd Mini!

18 December 2018

service

5

Very efficient and supportive.

13 December 2018

service

5

They even gave me a lift to and from where I wanted to be during time my car was being serviced! Fantastic

13 December 2018

sales

5

Pat was very professional, but also very approachable and friendly, and he always had Earl Grey tea available for me!

13 December 2018

service

5

Staff very helpful

13 December 2018

service

5

Friendly helpful staff

13 December 2018

service

5

Customer service was very very good.

13 December 2018

sales

5

Unveiling was a bit contrived. Going through controls was very helpful.

13 December 2018

service

5

Did everything we expected. Free check!

13 December 2018

service

5

A major service was given for the age and miles of the car before the Lex lease is up on 25th January. Complete attention to detail and also courtesy car provided as the service team could not give an accurate date to collect the car.

10 December 2018

service

5

Efficient and friendly service.

07 December 2018

service

5

Clean surroundings, relaxed environment

05 December 2018

sales

5

I work in sales myself and I have been delighted with the service I have received. I felt really special receiving emails with my build journey. I ordered a convertible and waited 8 weeks but all updates was superb. Special thanks to David.

05 December 2018

service

5

The car was returned washed and valeted after service

04 December 2018

sales

5

Now on my fifth mini at this garage (7 including a family member), very friendly and reliable first class service.

04 December 2018

service

4

Great service and really efficient. However, that night got a flat tyre which turned out to be a screw and I’m convinced it came from the service. Had to have a new tyre!

01 December 2018

service

5

Hassle free

30 November 2018

service

4

I waited for service at one desk snd was passed by several staff and ignored for a while before being told i was in the wrong dept, 5 foot away! Leading to other customer being seen before me who came in later

23 November 2018

service

5

It was a pleasant trip out!

22 November 2018

service

5

As above and lovely to have a beautifully valeted car to collect.

22 November 2018

service

5

Great service as ever

22 November 2018

service

5

The branch I visited were very polite and kept me fully up to date with the works on my vehicle.

22 November 2018

sales

5

Professional and friendly service.Kept up to date with how the purchase and delivery of my new mini was proceeding. Easy to contact and quick reply of any questions or queries I had.

20 November 2018

sales

5

Service was spot on (as above)

20 November 2018

service

5

Car was booked in quickly and full valet was included in the service

20 November 2018

service

5

As previous

20 November 2018

sales

5

Because I was.

20 November 2018

service

5

Great service from start to finish

20 November 2018

service

5

Considering I didn't purchase the car from Lloyds they were happy to accommodate me and carried out the recall upgrade. They were extremely courteous and helpful.

19 November 2018