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Customer Reviews.

sales

4.5

Friendly and helpful staff.

11 March 2019

sales

5

Completely satisfied in every aspect

11 March 2019

service

5

Appreciate the body shot managing to polish out the mark on my paintwork

11 March 2019

service

5

very pleased

07 March 2019

service

5

The service took the time promised and I have had no issues since.

05 March 2019

service

5

all work done as planned. Called to update me before ready

03 March 2019

service

3

Quote for work was 280, a discount was applied as engune is new but car 10yrs old, however, i did not need all of the work doing but price only cam down by 20 when the items being omitted on original bill came to 70+

03 March 2019

service

3

As above however car was fixed under warranty.

03 March 2019

service

5

Everything was dealt with promptly

26 February 2019

sales

5

Lloyd Mini Newcastle are always a pleasure to deal with. Lee was very helpful and personable. We were very happy with the deal and with the service.

26 February 2019

service

5

No problems so satisfied

25 February 2019

service

4

Quick friendly

25 February 2019

service

5

Girl on reception was very helpful while I waited on the work being done on my car . (Sorry forgot her name)

24 February 2019

service

4

Delivered what was stated in a prompt manner

22 February 2019

service

5

Great love popping in everyone is so friendly.

21 February 2019

service

5

Special mention to Kayleigh who was very helpful

21 February 2019

sales

5

On the day staff were polite and helpful and Glen was friendly and efficient. And the way he unveiled the car made the collection special

19 February 2019

service

1

The service receptionist was totally ignorant, the girl on reception was just as bad. I've never been totally ignored in ANY dealership other than Mini/BMW.

19 February 2019

service

5

Friendly staff. Good advice given and work completed on time.

19 February 2019

service

5

Because the service is good & reliable.

18 February 2019

service

4

Efficient and friendly service.

16 February 2019

service

3

Communication wasn't good between the service team and myself. Had to contact the garage several times to find out if my car was ready and had to take it in 3 times to get the issues sorted.

14 February 2019

service

5

Efficient, helpful staff

12 February 2019

service

5

Good service

12 February 2019

service

5

I was telephoned to make the service appointment and we got an appointment at a time to suit us

11 February 2019

service

5

Well it was free, no hassle making the appointment, good hospitality, what's not to like?!

11 February 2019

service

5

The car always looks pristine when I collect it. The valet and wash is always very much appreciated

11 February 2019

service

5

Was looked after very well and made to feel I was a worthwhile customer

11 February 2019

service

5

Excellent service

09 February 2019

service

3

First issue I had regarding car was a dent in it! A dent repair man was sent to home address only to be informed that he couldn't polish or pull dent out! It then came into Lloyd mini service to be told the same so still have initial issue .

09 February 2019

service

5

Simon was excellent, I explained I needed to car for a long journey on the Monday & he arranged to have the car looked at straight away on the Friday even with calling mid afternoon & car was fixed 1st thing Saturday

07 February 2019

service

5

Kept fully informed of developments as they occured

07 February 2019

service

5

I have always had a first class service from Lloyd's Mini in Newcastle

05 February 2019

service

5

In over 50 years of motoring we have not found better customer relations and satisfaction with understanding the reason for our visit.

04 February 2019

service

5

Long-term customer for Mini and BMW. Always good service

02 February 2019

service

5

Great service

02 February 2019

service

5

Pleasant staff quick turnaround and informative

01 February 2019

service

4

Very helpful

31 January 2019

sales

3

Video updates useful but overall pattern of manufacturing process not made clear eg if vehicle in paint shop is that the beginning of the process? Also, friends and family buying new cars from Mini had all been given a bunch of flowers - we did not.

30 January 2019

sales

5

The whole experience was excellent with everyone in the dealership very helpful and friendly.

25 January 2019

service

5

I was able to have my problem solved in a few days, despite the New Year hiatus.

18 January 2019

service

3

Winter check was good, car not valeted very well.

16 January 2019

service

5

Completed as requested and on time.

15 January 2019

service

5

I have complete trust in the staffs

15 January 2019

service

1

When I bought my MINI car, the salesman said first three years service is free. When I do annual service, I has been charged 240 pounds for clean air condition and replace break pads, especially £140 for just replace two break pads, ridiculous

08 January 2019

service

5

As above.The offer of a lift to work was bonus that I was not expecting.

08 January 2019

service

5

Our Mini had a screw in the rear tyre. I have a knee injury which prevents me from walking. I had an hospital appointment on the Monday which was New Years Eve and needed the car for transportation. I rang the office and was put through to Simon?

08 January 2019

service

2

The service side of the business was excellent, Simon and Keighley were great to deal with and I wish my whole experience had been up to their standard of customer service.

08 January 2019

service

5

Prompt polite service. Kept up to speed with progress

08 January 2019

sales

5

Very satisfied with the new car.

06 January 2019