Good communication, quick turnaround
Good communication, quick turnaround
we were kept informed with every step of purchase of the vehicle
Customer experience even at service of mini outstanding
Great team of people at LLoyd Mini Newcastle. Super efficient. Informative with out being pushy .. highly recommend
I was kept informed about what was happening with the car and as it needed a new part was given a loan car. The following morning I received a call informing me the car was ready for collection whenever it was convenient.
Came away with a large bill.
Very nice to get free car wash but missed a few bits
We recently purchased a used MINI and wanted to have it serviced as we had alert on the dash on arrival we were told this was a brake service for the rear pads , the service was carried out and the pads changed very expensive but a good job done
Happy with service but not getting told I need repairs when I didn't.
There was a problem with the order of the new car. This was NOT the fault of the dealership. However, Nicole at Lloyds done everything possible to resolve the situation.
Excellent service and friendly
The service and Nicole was 5 stars. I love my new purchase but my car arrived dirty in some areas. I know this is small but considering the price of the car and how impressed I was with the service this was a little disappointing.
Hand over seemed a little rushed due to it being a Saturday and we still haven't worked out how to operate the new entertainment system.
Everything working just fine and shining like new.
Efficient and friendly
Refer to question 1
Great at keeping you on the road when it is necessary
All the staff were very helpful and friendly
We have had excellent sales and support from sales (Glen)on all matters on previous Mini's and currently on replacing our Mini for new one.
no negatives to comment on
Not really pleased that a technical on going problem/issue mini knew about wasn't passed on to me until the problem occurred to me and when it did I had to pay to have it fixed. That's with holding information and I didn't even get an apology.
Glenn - our Sales Executive - has taken us through the buying of three Minis and was excellent
Very professional service. Service carried out to my complete satisfaction.
From purchasing the car to sorting out my subsequent queries I have had all the help I have needed.
great service team, but would like to have seen tyre repair done for free not £25
Great as ever; the best of the North East mini dealers. I mentioned the brakes on the car were poor in comparison to my prev. R56 - the tech noticed the inboard/outboard were wrong way around on NSF. I've stripped/swapped them and the car is better
I gave this answer because I was very happy with the service.Nothing to complain about and completely satisfied .
My wife and I delivered the car to the service centre at appointed time and picked it up at our convenience. Job done
Excellent service and friendly reception
Helpful service desk, good information
Kept me informed of the work done , very friendly too
Fair and friendly staff
Liked the fact that car was given a valet before it was returned and also the video of the underside of the vehicle
Efficient and friendly service Kaley was a credit to you
Easy to book, friendly staff. Great updates during service.
Very friendly enjoyed the experience
Everything explained before and after service
The service was quick, I was given loads of choices if I wanted a courtesy car, a pick up service or if I wanted to wait I chose the courtesy car and the whole process was simple. My service was done and I got a phone call to pick it back up perfect
Good price and good service
Always prompt and reliable
Trouble free and courteous assistance from the sales advisor. A+
Despite the warning message no fault could be found with the tyre pressure which has been an ongoing problem with this car and no reason for the loss of the display and the time not amended
The employee was very helpful advised me how long they expected it take to fix, telephoned me and offered to collect me.
Business can always be improved
A fabulous job my car is looking great .The roof was covered in mould and looked old (which it is). When I picked it up it was clean and black again. Also the body work was gleaming. Many thanks for a 5star job. I think this will be yearly visit!
An issue regarding loyalty bonus, which was eventually resolved.
Easy to book in and no problems