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Customer Reviews.

sales

2

Already complained to branch, car was not polished well

13 August 2019

service

5

The staff at your Lloyds dealership in Newcastle were knowledgable, helpful and incredibly kind throughout all aspects of the service, from queries to booking and the service itself. I cannot praise your staff highly enough.

12 August 2019

service

5

Exelent service by caring staff

12 August 2019

service

5

Job done. Very pleasant service staff.

08 August 2019

service

4

Little disappointed about paying so much for the air con service - when 5 mins later I heard about offers 1/2 the price I paid. Also wasn't really sold to me an an optional extra, more

06 August 2019

service

5

They cant do enough for you

04 August 2019

service

4

First sales person was first class; second one didn't seem interested

03 August 2019

service

5

Just had no problems and great service to suit my needs

01 August 2019

service

3

When the vehicle was said to be ready there was a big black scuff mark on the near side front passenger door. This was rectified by the rude lady who was behind the service desk. The mark came off but you don't expect your car to have gained a scuff

30 July 2019

service

5

Car returned promptly- report on car given orally as well as in writing. I'm not a mechanic but service seems totally satisfactory.

30 July 2019

service

5

Everything undertaken as requested and on time. Courteous staff

29 July 2019

service

5

Very helpful even though we had to rearrange the recall booking twice

27 July 2019

service

5

Again, the customer service was fantastic as usual. Work was well explained and the car was ready on time.

26 July 2019

sales

5

Very good

24 July 2019

service

3

The price of a first service at £224 was very high

24 July 2019

service

5

Very good, pleasant service.

22 July 2019

sales

5

Excellent customer service received from Glen, he was in regular contact with me & kept me updated with every step of the process

19 July 2019

service

5

Gave me a courtesy car while mine was being fixed

19 July 2019

service

5

Speedy friendly informative, easy to book, competitively priced, and a really comfortable wait for the car - wifi, tea and sandwiches. Couldn't be better.

16 July 2019

sales

5

Friendly and knowledgeable staff

13 July 2019

service

5

Friendly and straightforward

13 July 2019

service

4

Experience great - cost high!

13 July 2019

sales

5

Very professional, down to earth and genuinely keen to help. Made us feel very welcome and listened to our ideas and gave fab service from start to finish

12 July 2019

sales

5

Glenn sold us both cars and he is always very helpful and we haven't felt pressured into anything.

09 July 2019

sales

3

Received the car, brand new with two scuffs on bottom bumper.

08 July 2019

sales

5

Very enjoyable experience

08 July 2019

sales

5

Staff at Lloyd's mini were great. So helpful. I got exactly the car I wanted in a shot letter time than expected !

07 July 2019

service

5

It was not a big service but all was good.

04 July 2019

service

5

Customer experience was good

03 July 2019

sales

5

I have had no problems at all. Everyone was so nice and friendly.

03 July 2019

sales

5

Our sales guy Ian was spot on, genuine and helpful. He communicated regularly and with relevant information!

02 July 2019

service

5

I was dealt with efficiently and kept informed. I was given an option to be taken into Newcastle to occupy me whilst my service was carried out but I chose to wait. The waiting area was comfortable and I was well looked after.

01 July 2019

service

5

Check-in efficient, job completed on time, polite staff, a positive experience.

01 July 2019

service

5

Kylie was very helpful answered all my questions Thank you

01 July 2019

service

5

Attended very quickly. Friendly staff and always very professional.

01 July 2019

service

3

Car was fine till it came in for service and MOT!

01 July 2019

service

5

Quick to book in, and good service collecting and returning. I need to know what scent you used in the car, I loved it - any idea? It was peppermint but not too strong..

27 June 2019

service

5

Great brand, great cars, great customer service

27 June 2019

service

5

X

25 June 2019

sales

5

Time to view the cars, test drive them, hear about the features etc and finally pick up the car was a smooth experience.

25 June 2019

sales

5

The salesperson Glen was efficient clear and suportive

25 June 2019

service

5

We had booked in the week before and they were expecting us so all paper work was sorted. They then organised a taxi to take us to Newcastle city centre while the mini was been serviced. We were then rang to say the mini was ready and sent a taxi

24 June 2019

sales

5

Glen was very helpful

23 June 2019

service

5

Very professional service from Kayley. She is a credit to Lloyd Mini. Explains everything and keeps the customer completely informed of that is happening. Excellent facilities (and refreshments!) for customers staying while the work takes place.

23 June 2019

sales

5

The trainee sales rep and his manager were enthusiastic, realistic and made the process relaxed and enjoyable.

22 June 2019

service

5

The whole experience was pain free and professional.

19 June 2019

service

5

Very timely service

16 June 2019

service

5

Consistently good. Never feel they take advantage. Helpful, polite and do what they say.

16 June 2019

service

3

Good transfer arrangements for picking up and dropping off Reception was good Service centre staff were effective but perhaps their interpersonal skills could be improved There was damage to one alloy wheel which I'm certain wasn't there before

16 June 2019

service

5

The honesty and consideration given to me was excellent.

16 June 2019