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Customer Reviews.

sales

5

Good communication, quick turnaround

05 January 2020

sales

5

we were kept informed with every step of purchase of the vehicle

03 January 2020

service

5

Customer experience even at service of mini outstanding

25 December 2019

service

5

Great team of people at LLoyd Mini Newcastle. Super efficient. Informative with out being pushy .. highly recommend

22 December 2019

service

5

I was kept informed about what was happening with the car and as it needed a new part was given a loan car. The following morning I received a call informing me the car was ready for collection whenever it was convenient.

21 December 2019

service

2.5

Came away with a large bill.

20 December 2019

service

4

Very nice to get free car wash but missed a few bits

20 December 2019

service

4

We recently purchased a used MINI and wanted to have it serviced as we had alert on the dash on arrival we were told this was a brake service for the rear pads , the service was carried out and the pads changed very expensive but a good job done

20 December 2019

service

3

Happy with service but not getting told I need repairs when I didn't.

19 December 2019

sales

5

There was a problem with the order of the new car. This was NOT the fault of the dealership. However, Nicole at Lloyds done everything possible to resolve the situation.

15 December 2019

service

5

Excellent service and friendly

13 December 2019

sales

4

The service and Nicole was 5 stars. I love my new purchase but my car arrived dirty in some areas. I know this is small but considering the price of the car and how impressed I was with the service this was a little disappointing.

12 December 2019

sales

3

Hand over seemed a little rushed due to it being a Saturday and we still haven't worked out how to operate the new entertainment system.

11 December 2019

service

5

First class

08 December 2019

service

5

Everything working just fine and shining like new.

07 December 2019

service

5

Efficient and friendly

07 December 2019

service

5

Refer to question 1

05 December 2019

service

5

Great at keeping you on the road when it is necessary

05 December 2019

service

5

All the staff were very helpful and friendly

05 December 2019

service

5

We have had excellent sales and support from sales (Glen)on all matters on previous Mini's and currently on replacing our Mini for new one.

05 December 2019

service

5

no negatives to comment on

02 December 2019

service

2

Not really pleased that a technical on going problem/issue mini knew about wasn't passed on to me until the problem occurred to me and when it did I had to pay to have it fixed. That's with holding information and I didn't even get an apology.

01 December 2019

sales

5

Glenn - our Sales Executive - has taken us through the buying of three Minis and was excellent

01 December 2019

service

5

Very professional service. Service carried out to my complete satisfaction.

29 November 2019

service

1

From purchasing the car to sorting out my subsequent queries I have had all the help I have needed.

27 November 2019

service

4

great service team, but would like to have seen tyre repair done for free not £25

26 November 2019

service

5

Great as ever; the best of the North East mini dealers. I mentioned the brakes on the car were poor in comparison to my prev. R56 - the tech noticed the inboard/outboard were wrong way around on NSF. I've stripped/swapped them and the car is better

25 November 2019

service

5

I gave this answer because I was very happy with the service.Nothing to complain about and completely satisfied .

24 November 2019

service

1

My wife and I delivered the car to the service centre at appointed time and picked it up at our convenience. Job done

23 November 2019

service

5

Excellent service and friendly reception

23 November 2019

service

5

Helpful service desk, good information

20 November 2019

service

5

Kept me informed of the work done , very friendly too

17 November 2019

service

5

Fair and friendly staff

16 November 2019

service

5

Liked the fact that car was given a valet before it was returned and also the video of the underside of the vehicle

16 November 2019

service

5

Efficient and friendly service Kaley was a credit to you

15 November 2019

service

5

Easy to book, friendly staff. Great updates during service.

15 November 2019

sales

4.5

Very friendly enjoyed the experience

15 November 2019

service

5

Excellent Service

14 November 2019

service

5

Everything explained before and after service

14 November 2019

service

5

The service was quick, I was given loads of choices if I wanted a courtesy car, a pick up service or if I wanted to wait I chose the courtesy car and the whole process was simple. My service was done and I got a phone call to pick it back up perfect

12 November 2019

service

4.5

Good price and good service

12 November 2019

service

5

Always prompt and reliable

12 November 2019

sales

5

Trouble free and courteous assistance from the sales advisor. A+

11 November 2019

service

4

Despite the warning message no fault could be found with the tyre pressure which has been an ongoing problem with this car and no reason for the loss of the display and the time not amended

11 November 2019

service

5

Super staff

10 November 2019

service

5

The employee was very helpful advised me how long they expected it take to fix, telephoned me and offered to collect me.

10 November 2019

service

4

Business can always be improved

09 November 2019

service

5

A fabulous job my car is looking great .The roof was covered in mould and looked old (which it is). When I picked it up it was clean and black again. Also the body work was gleaming. Many thanks for a 5star job. I think this will be yearly visit!

09 November 2019

sales

4

An issue regarding loyalty bonus, which was eventually resolved.

06 November 2019

service

5

Easy to book in and no problems

05 November 2019