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Customer Reviews.

service

5

no negatives to comment on

02 December 2019

service

2

Not really pleased that a technical on going problem/issue mini knew about wasn't passed on to me until the problem occurred to me and when it did I had to pay to have it fixed. That's with holding information and I didn't even get an apology.

01 December 2019

sales

5

Glenn - our Sales Executive - has taken us through the buying of three Minis and was excellent

01 December 2019

service

5

Very professional service. Service carried out to my complete satisfaction.

29 November 2019

service

4

great service team, but would like to have seen tyre repair done for free not £25

26 November 2019

service

5

Great as ever; the best of the North East mini dealers. I mentioned the brakes on the car were poor in comparison to my prev. R56 - the tech noticed the inboard/outboard were wrong way around on NSF. I've stripped/swapped them and the car is better

25 November 2019

service

5

I gave this answer because I was very happy with the service.Nothing to complain about and completely satisfied .

24 November 2019

service

1

My wife and I delivered the car to the service centre at appointed time and picked it up at our convenience. Job done

23 November 2019

service

5

Excellent service and friendly reception

23 November 2019

service

5

Helpful service desk, good information

20 November 2019

service

5

Kept me informed of the work done , very friendly too

17 November 2019

service

5

Liked the fact that car was given a valet before it was returned and also the video of the underside of the vehicle

16 November 2019

service

5

Fair and friendly staff

16 November 2019

sales

4.5

Very friendly enjoyed the experience

15 November 2019

service

5

Easy to book, friendly staff. Great updates during service.

15 November 2019

service

5

Efficient and friendly service Kaley was a credit to you

15 November 2019

service

5

Excellent Service

14 November 2019

service

5

Everything explained before and after service

14 November 2019

service

5

Always prompt and reliable

12 November 2019

service

5

The service was quick, I was given loads of choices if I wanted a courtesy car, a pick up service or if I wanted to wait I chose the courtesy car and the whole process was simple. My service was done and I got a phone call to pick it back up perfect

12 November 2019

service

4.5

Good price and good service

12 November 2019

service

4

Despite the warning message no fault could be found with the tyre pressure which has been an ongoing problem with this car and no reason for the loss of the display and the time not amended

11 November 2019

sales

5

Trouble free and courteous assistance from the sales advisor. A+

11 November 2019

service

5

The employee was very helpful advised me how long they expected it take to fix, telephoned me and offered to collect me.

10 November 2019

service

5

Super staff

10 November 2019

service

5

A fabulous job my car is looking great .The roof was covered in mould and looked old (which it is). When I picked it up it was clean and black again. Also the body work was gleaming. Many thanks for a 5star job. I think this will be yearly visit!

09 November 2019

service

4

Business can always be improved

09 November 2019

sales

4

An issue regarding loyalty bonus, which was eventually resolved.

06 November 2019

service

5

Easy to book in and no problems

05 November 2019

service

5

I live 60 miles away and the service manager made sure my vehicle was ready within a couple of hours.

04 November 2019

service

5

Always given excellent attention, help, service, and friendliness at my Mini garage, Lloyds Barrack Road Newcastle Upon Tyne, the team are always very helpful and friendly a special mention for my car salesman Glen.

03 November 2019

service

5

Answer above

01 November 2019

service

5

Great service

31 October 2019

service

5

Very efficient 'collect and deliver' service

28 October 2019

service

5

Happy to drop off and collect from Newcastle great customer service

24 October 2019

service

5

Lovely amenities

23 October 2019

service

5

Very, very helpful people. They take a friendly and very supportive approach to service.

19 October 2019

sales

4

Excellent experience apart from the finance deal slight hitch - overall they were excellent and we enjoyed buying our lovely car

19 October 2019

service

5

No issues

19 October 2019

service

5

Same as answer above. Met all of my needs, friendly and knowledgeable staff. Nice courtesy car

17 October 2019

service

5

I was offered a lift into town whilst my car was being serviced. The car was washed and cleaned inside and out. I was kept up to date with his long the service would take.

16 October 2019

service

5

Job completed to my satisfaction and on time.

14 October 2019

service

4

The service, MOT and work was carried out over a few hours. Appreciated the taxi and the hospitality.

13 October 2019

sales

5

Ryan was so helpful.

13 October 2019

sales

5

Glenn is an excellent sales person. There were lots of questions, Glenn understood our needs, he offered several solutions so we could work out what was most important. No pushy sales.

11 October 2019

sales

3

Why can't the mini centre and mini finance communicate with each other rather than expecting customer to sort out? The problem doesn't seem to be the centre but mini finance.

08 October 2019

sales

5

It was a pleasure to buy my car from this centre I was made to feel comfortable and at ease. The salesman Ryan explained things throughly and was so helpful with any questions I had. I would definitely recommend this mini centre to friends and family

08 October 2019

service

5

Great service at Lloyds Mini - particularly from Kayley. As always, she was professional, efficient, helpful and very pleasant, A credit to the company.

07 October 2019

service

5

Fixed issue relatively quickly despite having a busy showroom

06 October 2019

sales

5

Always very friendly and helpful staff, offering advice, and answering any queries. Made welcome on every visit and given excellent refreshments.

06 October 2019