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Customer Reviews.

sales

5

Glenn is an excellent sales person. There were lots of questions, Glenn understood our needs, he offered several solutions so we could work out what was most important. No pushy sales.

11 October 2019

sales

3

Why can't the mini centre and mini finance communicate with each other rather than expecting customer to sort out? The problem doesn't seem to be the centre but mini finance.

08 October 2019

sales

5

It was a pleasure to buy my car from this centre I was made to feel comfortable and at ease. The salesman Ryan explained things throughly and was so helpful with any questions I had. I would definitely recommend this mini centre to friends and family

08 October 2019

service

5

Great service at Lloyds Mini - particularly from Kayley. As always, she was professional, efficient, helpful and very pleasant, A credit to the company.

07 October 2019

service

5

Fixed issue relatively quickly despite having a busy showroom

06 October 2019

service

5

No problems encountered

06 October 2019

service

5

Could not have had better service.

05 October 2019

service

5

Because it was done in short time

05 October 2019

service

5

Very thorough with excellent attention to detail. Phil and Kayleigh are also very pleasant people to deal with, as is Simon Burton the Service Manager.

05 October 2019

service

5

From walking in to enquire about a service, Phil Atkinson looked after me with a very highly professional and very friendly manner. Everything was explained and nothing was a problem. Great to deal with such a dedicated person. 11 out of 10!

04 October 2019

sales

5

Time taken to search information required

04 October 2019

service

5

Again, this is the result of Glenn. Lots of knowledge, best deals and understanding what is important to us.

03 October 2019

sales

5

Selection at purchasing was excellent with choice of new colours available for date required for delivery September 2019. The way the car was presented at delivery was novel to say the least by being under a black cover for removal on entry.

02 October 2019

service

5

Kind and courteous service and staff throughout

02 October 2019

sales

5

My usual salesperson was promoted so I had a trainee assist me with my new purchase. They were knowledgable, friendly and passionate whenever I spoke to them. I wouldn't have known they were just starting out if they hadn't told me. Great service.

01 October 2019

service

5

Excellent service. Helpful and attentive staff. Easy access and good service centre

01 October 2019

service

5

Car was returned valeted!!!??

01 October 2019

service

1

On returning home all four tyres were showing red on the dashboard. I was informed that the car was having a complete check for its 1st MOT. Which you passed but red warning lights were showing.

28 September 2019

sales

5

Car was delivered on time Staff very good through out the process of choosing and buying the car

27 September 2019

sales

5

Very attentive

27 September 2019

service

5

The service staff are very helpful and friendly. They went out of their way to help.

27 September 2019

service

5

I felt as though I had time dedicated to me and what my needs were.

25 September 2019

service

5

At Lloyd's Newcastle: Ian Burrows Sales executive and Paul (Manager) were exceptional in delivering the car I wanted at the deal I wanted. I can't ask for anything more from, a sales team.

24 September 2019

service

5

Service booked quickly and performed without problem

24 September 2019

service

5

I felt well looked after by staff while I waited for my mot and service to be carried out

23 September 2019

service

5

First Class service with a smile

16 September 2019

sales

5

First class service from the moment we walked through the doors.

16 September 2019

service

3

Bought new Cooper Clubman, valet service poor, scuff marks, mud missing floor mats. This a new car with 4 miles on clock, really poor experience

15 September 2019

sales

5

Lee

14 September 2019

sales

5

Always use the Lloyds Newcastle showroom for friendly and very efficient service

14 September 2019

sales

5

Excellent sales rep kept us updated on everything

14 September 2019

service

1

Always get a warm reception from my local mini garage all staff very friendly and helpful.

12 September 2019

service

4

Efficient and polite. Car was returned on time and the MoT all done.

11 September 2019

sales

5

Great service from Lloyd Mini Newcastle - salesperson very attentive and when I collected the car loved the mini experience of unveiling my car

11 September 2019

sales

5

Good experience overall

11 September 2019

sales

5

Lee White at Lloyd Mini worked very hard to get the sale, making sure the car and spec was exactly what I wanted. Very good service from placing the order right up to collection.

11 September 2019

service

5

Arranged to drop me back at home and then collect me to get my car - too service

09 September 2019

service

5

I have always received reliable and trustworthy service.

09 September 2019

service

5

Ready on time, washed and vacuumed, given a lift to the town there and back, couldn't ask for more.

08 September 2019

service

5

Everything went smoothly

06 September 2019

service

5

The team finally identified the source of the water ingress and I was able to get a courtesy car in the meantime

06 September 2019

service

5

Couldn't be more helpful than there we're polite and professional

06 September 2019

service

4

Great service on the day but cannot book service online, reception slow to answer, was promised call back to arrange service but this did not happen.

03 September 2019

service

3

Started badly but improved greatly at the end

02 September 2019

sales

5

Great Service

01 September 2019

sales

5

Outstanding service as mentioned in #1

01 September 2019

service

3

When my Mini broke down, I had several days without a courtesy car. I feel this should have happened on the first day

31 August 2019

service

5

Good service

27 August 2019

service

4.5

Valet was ok but slightly disappointing

26 August 2019

service

5

Both of the issues I brought my mini in for were dealt with and fixed

26 August 2019