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Customer Reviews.

sales

5

Service from Glenn and the rest of staff.

03 July 2018

sales

5

The staff were helpful and knowledgeable. The whole process was easy and seamless.

28 June 2018

service

5

Walked in without an appointment. The car was looked at and sorted the following day.

25 June 2018

sales

5

The sales people were very knowledgeable and helpful and when I came to pick up the car everything was ready and waiting for me.

15 June 2018

sales

5

Extremely helpful ,friendly and knowledgeable.The sales staff worked really hard to source the mini we wanted.Well done.

15 June 2018

sales

5

Good service, communication and car delivered within timescale originally stated

13 June 2018

sales

5

Very good service

08 June 2018

sales

5

Very friendly and helpful.

06 June 2018

service

3

I had asked for the software to be updated to resolve an issue with the handbrake warning light and Bluetooth. I experienced this with my last car and This resolved it.This wasn't done and they simply removed all the Bluetooth pairings.

05 June 2018

service

2

Disappointed that they were unable to find any fault with he gearbox which is very poor - notchy and has a noticeable whine.

04 June 2018

service

5

Arranged service a time to suit and carried out while I waited at the garage, Staff very helpful

04 June 2018

sales

5

The level of Sales and Business Support Services were superb throughout and delivered in a very pleasant environment.

01 June 2018

service

3

The shame for receiving a speeding letter from the police is certainly not what expect from Mini.

01 June 2018

service

5

Simon Burton and his team always provide a great customer experience.

31 May 2018

service

4

I had some recall work done and Phil in Service was very helpful. The service department at Lloyds is excellent.

30 May 2018

service

5

Kept me informed all the way

30 May 2018

service

5

They made sure everything was ok and my courtesy car was appropriate

29 May 2018

service

5

My car has not been services yet but it had to go in because there was a problem with the ignition key and this was rectified and done under warranty.

28 May 2018

service

5

We were kept informed during the course of the service visit as to additional work which was required and were able to have this carried out on the same day.

24 May 2018

sales

5

Patrick who was dealing with me was very helpful even sending me a video of the card on offer on the forecourt, he took the time to give me the service that I've always had at Mini.

24 May 2018

sales

5

From start to finish. Looking to buying we had nothing but the best of attention and advice from your sales executive Mr Patrick Carr

24 May 2018

service

5

Simon and his team are a great asset to the company

23 May 2018

service

5

Always seem happy to help.

22 May 2018

service

5

My problem was sorted quickly

18 May 2018

service

5

Service was carried out well and staff were polite and efficient.

16 May 2018

service

5

Always looked after when I take my car Newcastle.

15 May 2018

service

5

The service on the air con unit was long over due and what a difference it has made especially in this hot weather.

15 May 2018

service

4

Only 4 stars as we thought the price was a little bit expensive.

15 May 2018

service

4

Courteous and professional service

14 May 2018

sales

5

Glenn and Chris were brilliant from start to end of the process. Took the time to talk me through the car, and made the whole experience seamless (despite having to travel up to Newcastle from London).

12 May 2018

sales

4

Manuel kept us up to date with how the car was progressing.We went down for the car it was exactly what I wanted. We had a small issue with a scratch and the car having sand inside the roof which Manuel sorted out. I was pleased with the after servic

11 May 2018

service

3

The Service Experience was good. I cannot fault that.

11 May 2018

service

3

pricey

11 May 2018

service

3

Booked the car in for service for a home collection. Called the day before to change from home to work address to be told there was no record of booking. Eventual service generally fine, staff great but was disappointed with cleanliness of interior.

11 May 2018

service

4

The only reason why I have not given completely satisfied is my car was not washed as good as it was when it was delivered which was a little disappointing

11 May 2018

sales

5

Fast serviceProfessional staffLooked after very well

10 May 2018

service

4

I was dropped off at work and then collected no problems however when I collected my keys the car was not outside and I could not find it. I had to ask someone to look for it and they eventually found it in the maintenance garage area.

09 May 2018

service

3

Long delay with my vehicle despite me arriving early. Waiting area was cold. Staff friendly. Coffee good. Seating & Wi Fi allowed me to work. Car was not cleaned. Dirty marks on my driver's mat which I had to valet myself.

09 May 2018

service

4

Could do better client comms

08 May 2018

service

5

Only negative is they didn’t totally clean the inside of the car.

07 May 2018

sales

5

Picking up the car was made into an experience, rather than just signing papers and then getting the keys.

03 May 2018

service

5

Very personable staff, helpful and professional

03 May 2018

service

5

Explained work needed and cost prior to starting the work

02 May 2018

service

5

Long experience of this company and it’s predecessor. Always good service; never any problems.

02 May 2018

service

5

Efficient, reliable, cleaned my car!

02 May 2018

service

5

Very efficient

01 May 2018

service

2

The car was very badly washed and they had tyre walled all of the actual wheels not the tyre took 25 minutes to get it off

01 May 2018

service

5

Excellent service by all especially David Robinson

30 April 2018

service

5

Great service for the car and me.... I was well looked after while I waited

28 April 2018

service

5

Picked up queries quickly after the salesman left, and did not hand the query over after sale