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Customer Reviews.

service

5

professional staff.T he staff are professional Mini is a decent brand.

16 February 2018

service

4

See above

13 February 2018

service

5

Friendly and professional environment

13 February 2018

service

4

They are always friendly, helpful and professional.

10 February 2018

service

5

Attentive and thorough, including the video check

09 February 2018

service

1

Customer service was not up to standard

09 February 2018

sales

5

Staff are attentive and provide a comfortable waiting area and refreshments.

08 February 2018

service

5

Very personal service and attention to detail.

06 February 2018

service

5

Quick and easy

06 February 2018

service

5

Very satisfied with the service, Simon is always very helpful and asset to your team.

05 February 2018

sales

5

Very friendly service - didn’t feel pressured - salesman worked round my requirements and budget Very quick delivery (4 days) salesman very helpful - guiding me through the car’s features

02 February 2018

service

5

Professional, organised and informative.

01 February 2018

service

5

Friendly and efficient service - and staff that keep you up-to-date with what is happening. Plus very good drinks and snacks, efficient wifi and comfortable seating. Car being given a thorough wash and clean inside and out is good too.

31 January 2018

service

5

I know my car gets the full treatment and always looks pristine when I collect it

30 January 2018

service

2.5

They broke the internal petrol cap

30 January 2018

sales

5

Was looked after from first moment I walked into Lloyd Newcastle showroom where all the processes were handled in the background, they provided drinks & foods whilst I was waiting too. The only hard work I did was to sign the docs.

29 January 2018

service

4

Didn’t have to wait long to book car in.

26 January 2018

service

5

I have a difficult problem with my vehicle. I have had the pleasure of dealing with Phil and Simon. Both amazing members of staff. I have had daily phone calls from either one of them. Could not have asked for more.

25 January 2018

service

5

Problem resolved quickly

24 January 2018

service

5

Very good service.

20 January 2018

service

5

Nothing was too much trouble

18 January 2018

sales

5

Always treated well by all staff members

18 January 2018

service

4

Th issues I have are still there

17 January 2018

service

5

Despite a miscommunication from Mini Assust, Simon in Lloyd turned the situation into a positive experience. His professionalism was exemplary.

16 January 2018

service

5

Good speedy and very friendly service

16 January 2018

service

3

Left somewhat out of the loop with the repair. Happy i was provided with a loan car but it was not a like for like model.

12 January 2018

sales

5

Staff great helpful professional

11 January 2018

service

5

They accommodated me over the very busy Christmas period, I was kept well informed and had lots of coffee available!!!!

10 January 2018

service

5

No issues. Genuine service that felt like only things that needed doing were done.

09 January 2018

service

5

We asked for you to check parts of the car. Which you did and gave us some good advice on the tyres.

09 January 2018

service

1

Poor or no communications, late delivery (by 3 hours)

05 January 2018

service

5

Excellent service from helpful and knowledgeable staff.

05 January 2018

sales

5

Everything went according to plan. I Voluntarily Terminated my old car and it's been stressful co-ordinating that over the Christmas period. The MINI centre offered good advice and have been helpful though.

03 January 2018

sales

5

I felt I was dealt with professionally but also personally

01 January 2018

service

4

The quality of the work carried out on my car was good.

01 January 2018

service

5

All who work at Newcastle are very efficient and I was treated very well.

31 December 2017

sales

5

Unable to find any negatives, long may the good customer service continue; 4 years hopefully!!!

31 December 2017

service

4

Excellent service and communication while car was in for work, however driver at pick up of car got wrong address and went to Home rather than work address

29 December 2017

service

5

Again, great service.

29 December 2017

service

5

Lloyds kept me informed of the progress of my repair from the point at which my Mini arrived at the garage. The service from them was supportive throughout and the quality of the repair was excellent.

28 December 2017

sales

5

Again great service

27 December 2017

service

5

Courteous, straightforward service

27 December 2017

sales

5

Glenn and Martin went out of their way to ensure everything was perfect

27 December 2017

service

5

Because I could not fault the service.

23 December 2017

service

2

car was put in for repair but was required to be returned as original fault had not been sorted. The service department did recompense for issue as they acknowledge this should not have happened. Not impressed by experience.

22 December 2017

sales

5

Great customer service - Glenn even made me a sandwich as I was on my lunch break from work

20 December 2017

sales

5

Everything was done ready just to collect the car and drive away

20 December 2017

service

5

From booking to execution, a painless experience.

19 December 2017

service

5

I had no hassle

18 December 2017

service

5

No problem experience