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Customer Reviews.

service

5

Good service, good facilities and good location

05 October 2017

service

4

Pretty good service but things are never ready on time. So why offer / arrange specific collection times.

04 October 2017

sales

5

Nicola made everything seemless. What I liked the most was there was no hard sell and was given time to think without being hassled

04 October 2017

service

2.5

As per the above comments about the petrol tank

04 October 2017

sales

5

Very knowledgable. Good follow up. Very affable without being over-familiar.

03 October 2017

sales

5

Excellent personal service

03 October 2017

service

5

I was kept up to date every step of the way

02 October 2017

service

1

It used to be a great and friendly place to both buy and get the car serviced and looked after - this is our second and last mini from lloyd

30 September 2017

sales

5

helpful staff

28 September 2017

service

5

No problems whatsoever

28 September 2017

service

5

Staff at Newcastle are always extremely helpful. They keep me well informed of any issues or recommendations.

28 September 2017

service

5

Again exceptional service

27 September 2017

service

5

Work done quickly. Car cleaned. Ready to pick up when ready

26 September 2017

service

5

Felt very comfortable coming into mini as I am young and I sometimes feel I'm not treated the same as an older client would be

26 September 2017

sales

5

Again fantastic service, can't fault the guys

26 September 2017

sales

5

Great salesmen who could answer all questions, not pushy, went for a test drive, guided us through 'designing' car. He had a sense of humour, very unstressful experience.

22 September 2017

service

5

It was quick easy and kept informed the full time.

22 September 2017

service

5

Fast and friendly service

21 September 2017

service

3

Good quality of service but delay in being able to book and delay getting car back as wiper blades not in stock

21 September 2017

service

5

Everything done within TLC, on time and good service rep.

19 September 2017

service

5

No issues

19 September 2017

service

5

Excellent service helped with their staff collecting and returning my car despite living over 30 miles from Lloyds location.

15 September 2017

service

5

Same standard as we have come to expect.

15 September 2017

service

5

Friendly staff, good comfortable surroundings.

14 September 2017

service

5

Great customer review service from booking car in to actual service standards

12 September 2017

service

5

The staff are very courteous and helpful and car was valeted to a good standard

08 September 2017

service

5

The entire experience was seamless. The staff were friendly and helpful. The reception area was trendy and above all, my MINI was well cared for. Specifically it was unmarked when returned.

03 September 2017

service

5

They are very, very good!

01 September 2017

service

5

Very professional

01 September 2017

service

5

Service was carried out promptly and the car returned fully valeted.

01 September 2017

service

5

When I drop my car off at Lloyds the staff are very friendly, know what they are talking about and its obvious they take their customer service very seriously. Lloyds provide a taxi service to drop me off and pick me up when the car is being serviced

01 September 2017

service

5

Very easy to arrange , the price is as expected and the staff very helpful as usual.

31 August 2017

service

1

I was spoken down to repeatedly when I arrived and was asked three times whether I knew my petrol light came on at 50 miles. I explained I knew my car so was aware of this. The issue was not resolved, I was promised a call back, this did not happen

30 August 2017

service

5

They took the car away and delivered it back once the service was complete. Fab!

30 August 2017

service

5

Very helpful and efficient.

30 August 2017

service

4

The staff are helpful, however, the issue does not appear to have been resolved despite the car being away now twice

28 August 2017

service

5

on time and completed fine

25 August 2017

service

5

On the rare occasion I have contacted the garage, advice has been provided by knowledgeable and efficient staff

24 August 2017

service

3.5

regular contact from the garage and efficient responses to questions or queries from myself

23 August 2017

service

5

Couldn't fault anything at all

22 August 2017

service

5

Got in early, and job done quickly

22 August 2017

service

5

My warning light came on, they reassured my and booked me in the following day, quickly sorting the fault.

22 August 2017

service

5

As above tried and tested for 11years.

22 August 2017

sales

5

I was given the use of a mini cooper until my new car came through which certainly took the stress out of my day to day getting about as I am a widow, living alone and do not have access to another car.

22 August 2017

service

5

Felt happy with work carried out.

21 August 2017

service

5

Simon the Service Manager went out of his way to assist me given that I am also a full time carer for my husband and planning journeys etc. can be difficult.

19 August 2017

service

5

First time at Lloyds and impressed with welcome and service received

18 August 2017

service

5

The staff were very accommodating at both Lloyds Carlisle & Newcastle when the problem occurred

18 August 2017

sales

5

The salesman and business manager were understanding and helpful. The overall experience was positive.

17 August 2017

service

5

Excellent advice no pressure great service from sales executive Nicola Wharton.

15 August 2017