Problem sorted in time slot
Problem sorted in time slot
They found the issue and resolved it without any issues
Feel that I should not have to keep bringing my car back. Not the staff,s fault.
Great service, polite and helpful staff.Price matched my quote for tyres.
The staff are really friendly and helpful, they worked with me to get an acceptable date to bring in my car and there was no waiting about.
Very pleased with overall service
any time i go to Lloyds the staff make sure i'm kept up to date with whats happening,if i'd like a drink and if i need to be some where they arrange transport for me.
The staff were knowledgeable, helpful and friendly. My car was ready to collect at the agreed date and time.
Good speedy service and updated with everything that technician had carried out!
Such well organised garage staff who are very communicative. Work always completed to a very high standard.
Very friendly and accommodating service manager, even helped me when I called off speck, ie no appointment but still sorted the issue for me .
Attentive service but had to wait.Also when arrived home,found that all 4 tyres were low pressure!Had to inflate and reset.
Greeted on arrival car ready on time as promised with an offer of a lift to and from work place - couldn't ask for anything more than that
As above your people, coutesy extended and service to our car
Staff were friendly, helpful and knowledgeable on the problem with my Mini
I was offered a lift into town in a lovely comfomfortabke car so I was not disadvantaged while my car was being serviced
Very helpful service desk staff. I added a further issue to look at when I brought my car in and this was no problem getting sorted while the car was in for service.
Extremely customer orientated. Pleasant staff.
David provided me with a deal which fit my needs. He gave me all the information needed and kept in touch with updates of the delivery. Once the car was delivered, he showed me everything there was to know about the car.
Everyone has been very attentive and NOT at all pushy
It was a comfortable and friendly atmosphere with a great range of products on show for us to choose from. We did a test drive and Glenn was very flexible with appointment times.
Staff very friendly and helpful
Very straightforward first service staff were lovely and informative
Unfortunately I have been diagnosed with epilepsy recently leaving me unable to drive my car for 12 months. On a finance deal I was worried my options were limited. Was assured there were multiple options and walked out feeling more positive.
Everything we expected was carried out to our complete satisfaction.
Rang to let me know service complete and sent an email showing what had taken place with the service.
Easy to arrange the service, cleaned the car inside and out and left it smelling fresh.
Down to earth staff, very quick to get car booked in (only a few days)
Professional and efficient
Mini did everything possible to make the purchase feel special.
No problems and thats what I want now a days.
One slight glitch as I had Mini free 7 day insurance on the previous 4 purchases so assumed this was still the case. The sales rep thought it was no longer applicable, so a bit of a delay but then happily found it was back on
Despite a few issues with sorting out the car, the staff resolved all of the problems and made sure that we were taken care of and walked away happy.
Great modern dealership, relaxing environment with non pushy staff
On my fourth Mini from Lloyd Newcastle and the service is as friendly and first class as ever.
David (Robinson) was very friendly and knowledgable and communicated well and promptly throughout. Great handover and caring phonecall after I collected the car, making sure everything was ok.
Great service, from purchase now through the maintenance. Always helpful.
Very pricy to have front and rear brake pads replaced
Excellent service from start to finish
Everything sorted swiftly - service with a smile
Pat was very good at taking time and explaining. I found some of the paperwork bulky and inconsistent so not always clear.
delivered on time and very professionally done
All went smoothly. No complaints or issues.
No problem afterwards
Knew what I wanted and sales found the right car for me
Efficiently completed. Good experience
From start to finish I was treated with courtesy and respect, and it was a pleasant experience.
Could not fault service department