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Customer Reviews.

sales

3

The handover took two and a half hours of sitting around waiting for the vehicle to have a new battery fitted, yes a new battery on a new car! This really took the shine from the Mini experience and any prospect of recommendation.

12 April 2018

sales

5

Lee was great from the start discussing everything through and keeping in touch with me on updates : )

11 April 2018

service

5

They just sort it.I was offered a drink and a lift home tooI didn't take them up on the offer but it was really nice to be askedI receive a video about my car showing me what the issue was (tyre bleb) and was able to contact them to arrange a fix

06 April 2018

sales

5

As above the whole process from start to finish was seamless and great.

05 April 2018

sales

5

David was very helpful and knowledgable. He kept us updated through calls and email, re the finance agreement and delivery details. He was also happy to answer any queries I had about the car. An excellent service.

05 April 2018

service

5

Trusted that i was not going to be charged for something unnecessarily.

04 April 2018

sales

5

From start to finish Glenn Wostenholme handled the initial query into a satisfactory purchase. Patient with our endless queries and doubts.

03 April 2018

service

4

Good service, but I was told that I would be sent some quotes for new tyres and I have still not received these quotes.

03 April 2018

sales

5

Very smooth and professional process

02 April 2018

sales

5

Extremely friendly and knowledgeable sales staff and a genuine interest in what I wanted.

02 April 2018

service

5

Good customer service.

31 March 2018

service

5

Friendly and efficient service

30 March 2018

service

5

I I have bought quite a few new mini’s from Lloyd’s and have always received good service and courtesy will continue dealing with you

29 March 2018

service

5

A great service and a relaxing atmosphere in-house,

28 March 2018

service

3

The service I received was of a Good standard not excellent

27 March 2018

service

5

I have dealt with another mini dealer in the past who were awful. However at this garage found the staff courteous & very explanatory about what had been done to my car. Also cleaned & valeted

26 March 2018

service

5

Although another job crept into the list, the thermostat housing, we still collected our car within a reasonable time frame.

24 March 2018

service

5

Everything done in the timeframe I asked for

24 March 2018

service

3

My car was booked in for MOT & Service at 9:30 and I was expecting to be able to collect my car at 2pm. However there was a 2.5 hr delay meaning I couldn't fulfill a family commitment. The garage is 17 miles from home so I was stranded for too long.

23 March 2018

service

5

Perfection

23 March 2018

service

5

As previous comment. This is our third Mini 2 from Lloyds 1 from Stratstone. Lloyds way better for customer service.

23 March 2018

service

4

prompt efficient service

23 March 2018

sales

4

It was good.

22 March 2018

service

5

Prompt service and explained all issues.

20 March 2018

service

5

Car wasn't cleaned well at all and the response from mini was to offer a full valet, a huge bonus. Would have been better to get it first time But the response was great. The process was easy, taxis provided and good communication.

20 March 2018

service

5

Work carried out for good quoted price

16 March 2018

service

4

Got appt straightaway and problem resolved

15 March 2018

service

5

Fast turnaround

14 March 2018

service

5

Purchased through the Blackpool branch and brought up but nothing was a bother.

14 March 2018

service

5

Service manager clarified what had been done to the car and the car was valeted for me

09 March 2018

service

4

Everything was explained very well

08 March 2018

service

5

Straight-forward and easy doing business with Mini. Great service with pick-up/drop off. Friendly efficient staff

05 March 2018

sales

5

Manual looked after us always keeping in touch with updates on delivery and took time to spend time with us

05 March 2018

service

2

Known problem not solved

04 March 2018

service

5

Always try to meet customer request, even at short notice.

02 March 2018

service

5

I was contacted once my car had arrived and the service team kept in touch with me.

02 March 2018

service

5

I received a very good service by Phil Atkinson at mini Newcastle

01 March 2018

service

5

Car was taken in for a routine service to change brake fluid, job was done no hassle and car was even cleaned.

01 March 2018

service

5

Timely, friendly service throughout. Didn't feel pressured to purchase suggested upgrades on the spot - felt like it was truly my decision. I really appreciated this as I can get anxious when money is involved.

26 February 2018

service

3

Good, courteous service. However, issue with tyres (see below)

26 February 2018

service

4

Good communication

24 February 2018

service

5

Excellent service and very accommodating

23 February 2018

service

5

Did not have to wait that long for the work to be done

23 February 2018

service

3

See previous answer.

22 February 2018

service

5

Easy to deal with

20 February 2018

sales

5

Loved the 'unveiling'

20 February 2018

service

5

Good service minimal hassle

19 February 2018

service

3

Number of delays through the day due to ramp problems at the garage, we had to wait until after 6pm when car had been there since 8am, rushed valet at end meaning car still dirty/dusty/streaky. Disappointing after paying £500 for service & repairs

17 February 2018

service

5

professional staff.T he staff are professional Mini is a decent brand.

16 February 2018

service

5

Friendly and professional environment

13 February 2018